Core Operations Lead

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Overview

The Core Operations Lead ensures smooth 24/7 autonomous vehicle operations by managing shift schedules, maintaining SLA/KPI compliance, and leading performance reviews. This role oversees vendor relations, resolves operational issues, and delivers data-driven insights to improve efficiency, continuity, and team performance.