General Manager (Sbarro)

<h3></h3><ol>
<li><strong>Restaurant Operations:</strong></li>
<ul>
<li>Oversee daily operations to ensure the restaurant runs smoothly and efficiently.</li>
<li>Ensure food preparation, presentation, and service meet Sbarro's standards for quality, taste, and consistency.</li>
<li>Monitor inventory levels and manage ordering to ensure stock is sufficient but not excessive.</li>
<li>Maintain cleanliness and safety standards throughout the restaurant, ensuring compliance with health and safety regulations.</li>
</ul>
<li><strong>Staff Leadership &amp; Development:</strong></li>
<ul>
<li>Hire, train, and onboard staff members, ensuring they are knowledgeable about the brand and their roles.</li>
<li>Provide ongoing coaching and feedback to improve staff performance and ensure high standards of service.</li>
<li>Create staff schedules that ensure adequate coverage while controlling labor costs.</li>
<li>Lead by example, promoting a positive, customer-focused work environment.</li>
<li>Conduct performance reviews and provide opportunities for staff development and growth.</li>
</ul>
<li><strong>Customer Service:</strong></li>
<ul>
<li>Ensure exceptional customer service, handling complaints and issues promptly and professionally.</li>
<li>Create a welcoming and friendly atmosphere, making sure that each guest has a positive dining experience.</li>
<li>Implement strategies to increase customer satisfaction and encourage repeat business.</li>
</ul>
<li><strong>Financial Management:</strong></li>
<ul>
<li>Oversee the restaurant’s financial operations, including managing the budget, food and labor costs, and other operational expenses.</li>
<li>Prepare and analyze sales reports and financial statements to track performance and identify areas for improvement.</li>
<li>Implement cost-control measures to ensure profitability without compromising food quality or service.</li>
<li>Ensure accuracy in cash handling, deposits, and financial transactions.</li>
</ul>
<li><strong>Marketing &amp; Promotion:</strong></li>
<ul>
<li>Work with the district or area manager to implement marketing initiatives to drive traffic to the restaurant.</li>
<li>Promote in-store promotions, special events, and local outreach efforts to increase brand visibility.</li>
<li>Ensure the restaurant’s social media presence is maintained and that online reviews and feedback are responded to in a timely manner.</li>
</ul>
<li><strong>Compliance &amp; Safety:</strong></li>
<ul>
<li>Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health codes, and labor laws.</li>
<li>Conduct regular inspections to ensure the restaurant meets all safety and sanitation standards.</li>
<li>Train staff on food safety, cleanliness, and workplace safety procedures.</li>
</ul>
<li><strong>Vendor and Supplier Management:</strong></li>
<ul>
<li>Build and maintain relationships with vendors to ensure the timely delivery of supplies and ingredients.</li>
<li>Monitor inventory levels and place orders for food, beverages, and supplies as needed.</li>
<li>Negotiate pricing and delivery schedules with suppliers to keep costs within budget.</li>
</ul>
<li><strong>Administrative Duties:</strong></li>
<ul>
<li>Manage payroll, scheduling, and administrative paperwork.</li>
<li>Prepare and submit necessary reports to the district or area manager, including sales, inventory, and staffing.</li>
<li>Handle day-to-day administrative tasks, such as processing invoices and handling customer inquiries.</li>
</ul>
</ol><h2>Requirements</h2><ul>
<li>Proven experience as a General Manager or in a similar leadership role within the restaurant industry, preferably in quick-service or fast-casual settings.</li>
<li>Strong leadership and team management skills, with the ability to motivate and develop staff.</li>
<li>Excellent communication and customer service skills.</li>
<li>Strong financial acumen with experience in budgeting, cost control, and financial reporting.</li>
<li>Knowledge of food safety standards, health regulations, and operational procedures.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Flexibility to work evenings, weekends, and holidays as required.</li>
</ul><h3>
<strong>Preferred Qualifications</strong>:</h3><ul>
<li>Previous experience managing a Sbarro location or similar pizza/Italian restaurant.</li>
<li>Familiarity with point-of-sale (POS) systems and restaurant management software.</li>
<li>Ability to handle high-pressure situations and resolve conflicts effectively.</li>
<ul><ul><li>#LI-DNI</li></ul></ul>
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