Sales Support Coordinator

Accountabilities

• Develop and maintain strong relationships with existing customers, including electrical contractors, distributors, end users, and utility providers.

• Build positive working relationships with vendors, internal business unit leaders, and strategic partners to ensure customers receive effective support and value.

• Respond promptly to customer inquiries received by phone or email, providing accurate information or connecting customers with the appropriate resources.

• Prepare quotations based on guidance from local management and sales representatives, and distribute them through approved communication channels.

• Enter customer orders accurately and promptly into the relevant database, following established company and location procedures.

• Track quotations, projects, and orders through each stage of the process, maintaining consistent follow-up and clear records of customer communications.

• Coordinate with internal departments and operations teams to ensure customer transactions are processed efficiently and work progresses as expected.

• Communicate regularly with customers and internal stakeholders regarding quotations, order status, project progress, and work in process.

• Identify opportunities to upsell services, cross-sell relevant offerings, expand project scope, and improve order profitability.

• Support discussions and negotiations regarding additional charges associated with work performed, as appropriate.

• Prepare reports and maintain accurate documentation as assigned.

• Participate in relevant customer events and trade shows as directed by management.

• Demonstrate professionalism, integrity, accountability, and a customer-first approach while supporting broader team objectives and additional duties as needed.

Requirements:

• An associate degree in a related field or equivalent relevant professional experience, along with at least 5 years of related experience.

• Experience in the electrical industry and business-to-business sales support is preferred.

• Familiarity with Microsoft Dynamics GP is an advantage.

• Strong verbal and written communication skills, with the ability to communicate effectively with customers, vendors, colleagues, and management.

• Good computer skills, including accurate data entry, database management, and proficiency with common business applications.

• Strong customer service skills and a demonstrated commitment to providing timely, professional, and solutions-oriented support.

• Excellent organisational skills, with the ability to manage multiple projects, prioritise competing requests, and meet deadlines.

• Strong problem-solving abilities and sound judgement when responding to customer concerns or resolving operational issues.

• Ability to follow assignments through to completion with minimal supervision and maintain consistent follow-up.

• A proactive, adaptable, and collaborative working style, with the ability to build positive relationships across teams and locations.

• A commitment to accuracy, reliability, ethical conduct, workplace safety, and continuous improvement.

• Comfort working in a desk-based role that involves extended periods of computer use and phone communication.

Benefits:

• Hourly compensation:$25–$32 per hour, with eligibility for overtime.

• Healthcare coverage:Medical, dental, and vision insurance.

• Life insurance:Company-paid life insurance coverage.

• Retirement savings:A 401(k) plan with employer matching contributions.

• Paid time off:Paid leave to support rest and personal commitments.

• Anniversary bonuses:Additional recognition tied to employment anniversaries.

• Remote work:The position is advertised as remote.

• Limited travel:Expected travel of approximately 0–5%.

• Collaborative work culture:An environment that values customer relationships, teamwork, integrity, problem-solving, and professional development.