Field Service Manager - Operations Department

<h2>Responsibilities:</h2><ul>
<li>Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.</li>
<li>Support expense management to ensure profitability in accordance with financial objectives.</li>
<li>Handle customer inquiries, requests, and complaints professionally.</li>
<li>Establish and maintain strong relationships with customers through regular visits.</li>
<li>Monitor and report on KPIs to assess operational efficiency.</li>
<li>Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.</li>
<li>Oversee manpower scheduling to ensure high-quality service delivery.</li>
<li>Collaborate with other departments to ensure seamless operational integration and effective problem resolution.</li>
</ul><h2>Requirements</h2><ul>
<li>Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&amp;B industry.</li>
<li>Minimum 3 years of hands-on operations experience is required.</li>
</ul><ul>
<li>Strong time management and prioritization skills in a fast-paced environment.</li>
<li>Excellent problem-solving and communication skills with the ability to work independently.</li>
<li>Self-motivated, detail-oriented, and well-organized.</li>
<li>Proven leadership skills and team management experience.</li>
<li>Proficiency in spoken and written English and Chinese.</li>
<li>Proficient in MS Office (Word, Excel, and PowerPoint).</li>
</ul><h2>Benefits</h2><h2>Are you interested? Here's what you can expect when you join us:</h2><ul>
<li>Competitive salary package and 13-month salary.</li>
<li>5-6 day work week with flexible working hours.</li>
<li>Paid public holidays, annual leave, and marital leave.</li>
<li>Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).</li>
<li>Medical insurance (Outpatient /Chinese Herbalist &amp; Acupuncture and In-hospital services).</li>
<li>Offer learning &amp; development and Training program.</li>
<li>Excellent promotion opportunities and company culture.</li>
<li>Excellent company culture.</li>
<li>Staff recognition awards.</li>
</ul>