Onsite Support Engineer (Sarajevo)

D-ploy is anITand Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovativeITservices and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for anITOnsite Support Technician to support end-users in a professional and regulated environment in Sarajevo.

Tasks and Responsibilities

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)

• Act as the primary onsite point of contact for end-user IT issues

• Troubleshoot incidents and service requests via ticketing system (ServiceNow)

• Deliver prompt and professional user support (desk-side and remote)

• Document all activities and resolutions accurately in the ticketing system

• Support IT onboarding for new employees (equipment setup, user guidance)

• Maintain and contribute to knowledge base documentation

• Support continuous service improvement initiatives

Requirements

• Fluent English and Bosnian/Croatian/Serbian (written and spoken)

• Minimum 2+ years of experience in IT support / onsite support role

• Strong troubleshooting skills in Windows environment and standard IT tools

• Experience with ticketing systems (e.g., ServiceNow)

• Excellent communication and customer-oriented mindset

• Ability to work independently in an onsite client environment

• Well-organized, reliable, and detail-oriented

• Experience in regulated environments (e.g., GxP) is a plus

• Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA? Join us and help deliver IT where it counts.