Senior Client Service Associate - Mission Financial Planners

Mission Financial Planners, LLC is seeking aSenior Client Service Associatewho will play a pivotal role in driving the firm’s growth and operational efficiency. This individual will focus on optimizing internal workflows, identifying opportunities to delegate or outsource tasks, and ensuring that planners can dedicate their time to business development and client relationships. The ideal candidate is highly organized, detail-oriented, and committed to delivering exceptional client service.

TheSenior Client Service Associatereports directly to theFinancial Plannerand manages the firm’s client service operations, overseeing support staff and enhancing the client experience through proactive service, problem resolution, and operational excellence.

Key Responsibilities:

Firm Operations & Leadership

• Oversee daily firm operations and manage support staff responsibilities.
• Identify and implement process improvements to enhance efficiency and support the firm’s growth.
• Develop, coach, and mentor team members to ensure accountability, performance excellence, and professional growth.
• Conduct performance evaluations and provide timely feedback to staff.

Client Service & Relationship Management

• Serve as the primary point of contact for clients regarding service requests, account maintenance, and problem resolution.
• Ensure client inquiries and service requests are handled accurately and in a timely manner, while maintaining compliance with industry regulations.
• Build and strengthen client relationships through proactive communication and personalized service.
• Clearly explain financial concepts and processes to clients in an accessible manner.

Operational Efficiency & Compliance

• Maintain and update theCRM databaseto ensure accurate records and adherence to service models.
• Research and resolve complex client issues, including investment product details and pricing inquiries.
• Ensure that all documentation and record-keeping meet compliance and regulatory standards.
• Oversee trading, account transfers, and other operational tasks related to client accounts.

Strategic Support & Business Growth

• Identify opportunities tostreamline operations, delegate tasks, and leverage technologyto improve efficiency.
• Support planners by handling administrative and operational tasks, allowing them to focus on business development.
• Assist in coordinating firm-wide initiatives to enhance client service and operational effectiveness.
• Other responsibilities as assigned by the Financial Planner.

Supervisory Responsibilities

• Directly manage and oversee theClient Service AssociateandClient Service Administrator.

Qualifications & Skills

• Strongleadership and problem-solving skillswith the ability to manage multiple priorities.
• Excellentcommunication skills, both written and verbal, with the ability to articulate complex financial concepts clearly.
• Advanced proficiency inMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint); experience withfinancial planning and reporting softwarepreferred.
• High level oforganization, time management, and attention to detail.
• Strong ability to build relationships withclients, planners, and internal teams.
• Independent, self-motivated professional with aproactive approachto problem-solving.

Education & Experience

• Bachelor’s degree in abusiness-related fieldpreferred.
• 5+ years of experience in financial services, with a solid understanding of broker-dealer operations and investment products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts).
• Experience within anindependent financial planning firmis highly desirable.
• Previousmanagement or leadership experienceis a plus.

Licenses & Certifications

• Series 7 and 65/66 licenses preferred(or willingness to obtain).