Infrastructure Subject Matter Expert (SME)

<h2>Key Characteristics/Behaviors:</h2><ol>
<li>Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed</li>
<li>Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)</li>
<li>Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully</li>
<li>Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details</li>
<li>Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)</li>
<li>Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue</li>
<li>Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution</li>
<li>Process-oriented - follows a structured way or method to investigate and solve problems</li>
<li>Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks</li>
</ol><h2>Requirements</h2><h2>Technical:</h2><ol>
<li><em>Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)</em></li>
<li><em>Network / F5 Load Balancer</em></li>
<li><em>Sys Ad /Server</em></li>
<li><em>Database (Oracle)</em></li>
</ol>