Inside Sales/Sales Assistant

Position Overview:

We are seeking a technically-minded Sales Assistant with expertise in customs clearance and logistics to support our growing operations in Brazil. The ideal candidate will have experience in the machinery, equipment, or AWP (Access Work Platform) industry, combined with strong sales coordination skills. This role requires fluency in English to facilitate seamless communication with our global supply chain partners.

Key Responsibilities:

1. Sales Support & Customer Service

Process sales orders, prepare quotations, and track order fulfillment

Maintain accurate customer records in CRM system

Provide technical sales support for machinery/AWP products when needed

Generate weekly sales reports and market intelligence updates

Other sales support work

2. Customs & Logistics Management

Prepare and verify import/export documentation (commercial invoices, packing lists, certificates)

Ensure full compliance with ANVISA, INMETRO and other Brazilian regulatory requirements

Coordinate with freight forwarders and customs brokers to optimize clearance processes

Track shipments and resolve any logistics delays or customs holdups

3. Cross-functional Coordination

Serve as liaison between Brazilian customers and international suppliers

Communicate technical specifications and shipping requirements in English

Support warranty claims and aftersales service coordination

Requirements

3+ years experience in sales support, preferably in machinery/equipment/AWP industry

Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes)

Experience with Mercosur trade agreements and special import regimes (extariff, etc.)

Fluent English (B2+ level) for international correspondence

Proficient in MS Office (advanced Excel) and CRM systems

Preferred:

Technical understanding of construction equipment or aerial work platforms

Familiarity with industrial parts/components terminology

Experience using ERP systems for order management