Senior Epic Ambulatory Analyst (Willow)

Accountabilities:

As a Senior Epic Ambulatory Analyst, you will take ownership of assigned clinical applications, ensuring their reliability, usability, and alignment with organizational needs and clinical best practices.

• Application Design and Optimization:Design, configure, build, test, implement, support, and optimize Epic Willow Ambulatory applications.
• Workflow Improvement:Partner with clinical, operational, and technical stakeholders to evaluate existing workflows and implement improvements that enhance efficiency and usability.
• Implementation and System Upgrades:Support Epic implementations, conversions, upgrades, and optimization initiatives across clinical information systems.
• Requirements Analysis:Translate clinical and business requirements into effective application configurations and technical solutions.
• Incident and Change Management:Support incident, change, and problem management processes in accordance with ITIL practices.
• Clinical Informatics Collaboration:Work with Clinical Informatics teams to establish standardized workflows and promote consistent application of best practices.
• Testing and Go-Live Support:Coordinate application testing, validation, troubleshooting, and go-live activities to ensure successful implementations and system changes.
• Documentation and Procedures:Maintain application documentation, workflow specifications, testing scripts, and support procedures.
• Continuous Improvement and Patient Safety:Identify opportunities to improve application performance, user experience, workflow efficiency, and patient safety.
• Technical Expertise:Serve as a subject matter expert for assigned applications and contribute to broader clinical technology initiatives.

Requirements:

The ideal candidate combines advanced clinical systems knowledge with hands-on Epic Willow Ambulatory expertise, strong problem-solving abilities, and the confidence to independently manage complex application requirements.

• A bachelor's degree is required; alternatively, four years of clinical or technical application experience may substitute for the degree.
• Advanced experience supporting clinical information systems in a healthcare environment.
• Experience working with medium- to high-complexity clinical applications.
• Required experience with Epic Willow Ambulatory implementations and/or conversions.
• Current Epic Willow Ambulatory certification is mandatory.
• Strong understanding of healthcare workflows and clinical operations.
• Ability to translate clinical requirements into application solutions and collaborate effectively with clinical, operational, and technical teams.
• Strong analytical, troubleshooting, testing, documentation, and communication skills.

Preferred Qualifications:

• Experience supporting large healthcare organizations or multi-facility environments.
• Experience leading or supporting Epic implementations, conversions, upgrades, and optimization initiatives.
• Knowledge of medication management and ambulatory pharmacy workflows.
• Previous experience in Clinical Informatics or Healthcare IT.

Benefits:

• Contract compensation of$79–$83 per hour on a W-2 basis, depending on experience.
• Fully remote working arrangement.
• Initial three-month contract with a high possibility of extension.
• Opportunity to contribute to clinical systems optimization and healthcare technology initiatives.