Senior GIS Specialist

Accountabilities

• Provide advanced technical support for GIS applications, databases, enterprise systems, and related technology platforms.

• Troubleshoot complex software, configuration, access, data, and user issues while identifying effective and sustainable solutions.

• Provide technical guidance and support to users, project team members, and other stakeholders.

• Coordinate technical activities and help project teams complete technology requirements and deliverables on schedule.

• Support software upgrades, system changes, application implementations, and related technology initiatives.

• Develop clear user guides, troubleshooting procedures, technical documentation, and support materials.

• Collaborate with system administrators, developers, analysts, and client stakeholders to investigate and resolve technical issues.

• Provide guidance, knowledge sharing, and mentoring to other support personnel when needed.

• Serve as a senior technical resource for complex GIS and enterprise application support challenges.

• Maintain a strong customer-service orientation while communicating technical information effectively to both technical and non-technical users.

• Support project teams in successfully implementing and maintaining technology solutions.

Requirements:

• Hold a Bachelor of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.

• Bring significant professional experience providing technical support, application support, or enterprise technology support.

• Demonstrate strong troubleshooting, analytical, and problem-solving skills.

• Have experience supporting GIS applications or other enterprise-level applications.

• Demonstrate strong communication, interpersonal, and customer-service skills.

• Be able to work effectively with both technical and non-technical users and stakeholders.

• Be capable of meeting applicable client access requirements.

• Advanced experience with Esri ArcGIS applications is preferred.

• Experience supporting GIS databases or enterprise GIS environments is preferred.

• Previous experience serving as a technical lead or subject matter expert is preferred.

• Experience developing technical documentation, user guides, and support procedures is preferred.

• Experience working with government agencies or large enterprise customers is preferred.

• Be comfortable working independently while collaborating with multidisciplinary technical and project teams.

Benefits:

• Annual salary range of $92,000–$113,000 USD.

• Full-time remote work arrangement.

• Competitive compensation based on skills and experience.

• Liberal vacation plan.

• Matching retirement program.

• Opportunity to serve as a senior technical resource across GIS and enterprise technology environments.

• Exposure to advanced Esri ArcGIS applications, GIS databases, enterprise systems, and technology implementations.

• Opportunities to provide technical guidance, mentoring, and subject matter expertise.

• Collaboration with system administrators, developers, analysts, project teams, and client stakeholders.

• Opportunity to contribute to software upgrades, application implementations, troubleshooting procedures, and technical documentation.