IT Field Support Engineer- Oct 2025 (Internal Use)

<h2>Job Description:</h2><ul>
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<strong>On-site Field Support</strong>: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.</li>
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<strong>New Machine Setup</strong>: Install and configure new IT equipment, ensuring proper integration with existing systems.</li>
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<strong>Asset Transfer &amp; Conversion</strong>: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.</li>
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<strong>Initial Setup for Specific Systems</strong>: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.</li>
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<strong>Standalone Desktop &amp; Laptop Hardening &amp; Patching</strong>: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.</li>
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<strong>Printer/Scanner Setup and Troubleshooting</strong>: Set up and troubleshoot printers and scanners.</li>
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<strong>Generic IT Issue Resolution</strong>: Resolve generic IT issues in various locations, including airbases.</li>
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<strong>Routine Scheduled Endpoint Maintenance</strong>: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.</li>
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<strong>Network Issue Support:</strong>Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.</li>
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<strong>ITSM Management:</strong>Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.</li>
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<strong>Hardware &amp; Software Inventory System:</strong>In-house applications to register, de-register, and manage ownership changes of devices &amp; software.</li>
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<strong>Third-Party Software Support:</strong>Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).</li>
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<strong>Liaison with other Group IT Teams:</strong>Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.</li>
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<strong>Security Incident Response:</strong>Respond to and manage security incidents, ensuring quick resolution and minimal impact.</li>
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<strong>IT Project Assistance:</strong>Assist with IT projects for new deployments or testing new changes in IT infrastructure.</li>
</ul><h2>Job Requirements:</h2><ul>
<li>Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.</li>
<li>Experience with productivity software (Microsoft Office, Google Workspace, etc.)</li>
<li>Knowledge of IT hardware components and troubleshooting.</li>
<li>Active Directory User Management</li>
<li>Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)</li>
<li>Experience with remote desktop tools (Bomgar, etc)</li>
<li>Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)</li>
<li>Experience with ServiceNow ITSM tool.</li>
<li>ITIL Foundation: Best practices for IT Service Management.</li>
<li>Excellent Communication skills and ability to work independently.</li>
<li>Good attention to detail and commitment to delivering high-quality service</li>
<li>Offering exceptional customer-first satisfaction</li>
<li>Certifications are a plus.</li>
<li>Singaporean only</li>
</ul><h2>Requirements</h2><ul>
<li>Singaporean only</li>
<li>1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm</li>
<li>1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am.</li>
</ul><h2>So let’s only target candts from the extreme west</h2><ul>
<li>Budget not more that $4,000 to commensurate with experience</li>
<li>Junior profiles welcome.</li>
<li>Try not to profile Degree holder as this is a junior role.</li>
</ul>