Senior Program Manager, Enterprise Imaging Implementations

<h3>Accountabilities:</h3><li>Lead end-to-end delivery of complex enterprise healthcare IT implementation programs, ensuring alignment with customer objectives, contractual commitments, and business goals.</li><li>Maintain accountability for program scope, timelines, budgets, quality, risks, issues, and overall customer satisfaction.</li><li>Act as the primary leadership contact for major Canadian healthcare customers, developing trusted relationships with executive stakeholders, clinical leaders, IT teams, government organizations, and strategic partners.</li><li>Establish and oversee program governance structures, including executive steering committees, escalation frameworks, risk management processes, and cross-functional decision-making forums.</li><li>Coordinate multidisciplinary implementation teams across Sales, Solutions Architecture, Clinical Consulting, Engineering, Support, Customer Success, and other functions.</li><li>Drive customer adoption and successful implementation outcomes by maintaining alignment across technical, clinical, operational, and commercial stakeholders.</li><li>Lead resource planning, capacity management, financial forecasting, performance monitoring, and operational planning throughout the program lifecycle.</li><li>Identify and proactively manage program risks, issues, dependencies, changes, and escalations.</li><li>Promote continuous improvement and operational excellence across implementation processes, delivery practices, and team performance.</li><li>Develop team capabilities and foster a collaborative, accountable, and high-performing program environment.</li><h2>Requirements:</h2><li>8+ years of relevant experience with a Bachelor's degree, or 6+ years of relevant experience with a Master's degree, in Program Management, Professional Services, Healthcare IT Implementations, Service Delivery, or a related field.</li><li>Bachelor's degree in Business, Healthcare Informatics, Information Technology, Engineering, Healthcare Administration, or an equivalent discipline.</li><li>Demonstrated experience delivering enterprise-scale healthcare information technology implementations.</li><li>Experience with enterprise imaging, PACS, VNA, RIS, EMR/EHR, cloud healthcare platforms, public-sector healthcare programs, or comparable healthcare technology environments.</li><li>Strong understanding of enterprise healthcare environments, including radiology workflows, healthcare delivery networks, and integrated delivery networks.</li><li>Proven expertise in program governance, executive stakeholder management, customer relationship management, financial planning and forecasting, resource planning, risk and issue management, contract and scope management, change management, and cross-functional leadership.</li><li>Strong executive presence and the ability to communicate effectively with senior leaders, clinical stakeholders, technical teams, government organizations, and external partners.</li><li>Demonstrated ability to navigate complex customer environments, build alignment across diverse stakeholder groups, and resolve competing priorities.</li><li>Strong organizational, analytical, communication, negotiation, and problem-solving skills.</li><li>Proven ability to lead large-scale multidisciplinary programs from initiation through implementation, adoption, and successful completion.</li><li>Ability to operate effectively in a field-based environment and engage directly with customers and partners.</li><li>Canadian work authorization is required; candidates requiring current or future visa sponsorship are not eligible.</li><h2>Benefits:</h2><li>Base salary range of<strong>CAD $126,000–$198,000</strong>, with actual compensation determined by factors including skills, experience, geographic location, business needs, and internal equity.</li><li>Potential eligibility for additional compensation, including an annual incentive bonus, sales commission, or long-term incentives, depending on the role and applicable programs.</li><li>Comprehensive benefits package designed to support employees' health, financial well-being, and professional development.</li><li>Generous paid time off.</li><li>Defined contribution pension plan.</li><li>Flexible benefit dollars that may be used toward eligible HSA, PSA, and RRSP programs.</li><li>Employee stock purchase plan.</li><li>Education reimbursement.</li><li>Field-based work environment with the opportunity to engage directly with major healthcare customers and stakeholders.</li><li>Opportunity to lead high-impact healthcare technology programs and contribute to improved healthcare delivery.</li><li>Accommodations available throughout the selection process for candidates with disabilities.</li>