Consultant, Client Value Engine - Sales Focused

<ul>
<li>Manage assigned Digital Learning accounts and client relationships through structured check-ins, review sessions and timely follow-up; monitor satisfaction, usage and renewal risks and coordinate actions that protect retention</li>
<li>Build and maintain a qualified pipeline by researching priority organisations, identifying credible prospects and demand signals, initiating approved outreach and progressing leads through clear next actions.</li>
<li>Drive revenue growth across Digital Learning and wider pcl. offerings by qualifying client needs, maintaining opportunity momentum and identifying appropriate renewal, upsell and cross-sell opportunities.</li>
<li>Prepare and coordinate client-specific proposals, presentations and pursuit materials with relevant SMEs, ensuring the client need, proposed solution, value proposition, evidence and required approvals are clearly reflected.</li>
<li>Research emerging client needs, Digital Learning trends and market developments and translate findings into practical account, product, campaign or market-development opportunities.</li>
<li>Use client learning and account data to identify adoption patterns, service issues and churn risks and recommend actions that improve client experience, renewal prospects and solution relevance.</li>
<li>Maintain productive OEM and ecosystem relationships, capturing product updates, learning opportunities and commercial inputs that support client solutions and stronger negotiations.</li>
<li>Coordinate with Finance on assigned account invoicing and receivables, ensure renewal-related commercial documentation is initiated early and follow outstanding actions through to resolution.</li>
<li>Responsible for market visibility and demand generation through relevant articles, newsletters, success stories, events, conferences, podcasts, knowledge-sharing sessions and other approved client-facing content.</li>
<li>Facilitate training or knowledge sessions within areas of competence and contribute to new products, reusable practice assets, team capability development and firm knowledge-sharing activities.</li>
</ul><h2>Requirements</h2><h2>Qualifications</h2><ul>
<li>Bachelor's degree in Business Administration, Marketing, Economics, Management, Human Resources, Learning &amp; Development or a related discipline.</li>
<li>5+ years of relevant experience in B2B business development, client engagement, professional services, corporate learning, Digital Learning or a related commercial environment.</li>
<li>Practical exposure to account management, proposal development, CRM/pipeline management and the sale or support of professional-services or learning solutions is desirable.</li>
<li>Strong Microsoft 365 and CRM capability is required; relevant development in consultative selling, proposal/bid management, learning &amp; development or Digital Learning is an advantage.</li>
</ul><h2>Competencies and Capabilities</h2><ul>
<li>Business Development &amp; Opportunity Management: prospecting, lead qualification, pipeline follow-through, proposal support, opportunity progression and cross-sell/upsell identification.</li>
<li>Digital Learning Commercial Fluency: understanding of Digital Learning solutions, client learning needs, learner/adoption data and OEM or ecosystem inputs sufficient to position solutions credibly.</li>
<li>Client Success &amp; Account Management: relationship management, renewal planning, client reviews, churn-risk identification, receivables coordination and disciplined CRM/account records.</li>
<li>Market &amp; Practice Development: market research, thought leadership, client-facing content, events, knowledge sharing, new product/service support and clear professional communication.</li>
</ul>