Customer Experience Advisor - Full-time (Customer Relation Center)

Your Purpose

At Decathlon, great service is our sport. As aCustomer Experience Advisor, you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.

What You’ll Be Doing

• Support customers through Live Chat, email, and other service channels
• Help with online orders, deliveries, payments, refunds, and after-sales enquiries
• Investigate customer issues and find practical solutions
• Coordinate with stores, internal teams, and Marketplace partners when needed
• Share customer feedback to help improve our services
• Use digital tools and systems to manage customer enquiries efficiently
• Follow customer data protection, safety, and service procedures

Requirements

• Passionate about sport and enjoy sharing your sports experiences
• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy helping people
• Organised, reliable, and accurate when handling systems and processes
• Comfortable solving problems and managing different customer situations
• Curious and willing to learn new digital tools
• Flexible availability, including weekends and public holidays
• Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required

Benefits

Why Join Us?

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

• Performance Bonusbased on your team’s results
• Staff Discounton all Decathlon products
• Monthly Sports Allowanceto support your active lifestyle
• Health Insurance Coverage(medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuoustraining and career development, locally and globally