Senior Site-Reliability Engineer

Accountabilities:

• Design, implement, and maintain scalable infrastructure using Infrastructure as Code (IaC) practices across production environments.

• Develop and maintain automation scripts using PowerShell, Python, Ruby, and other scripting languages for operating system provisioning, configuration management, and recurring operational tasks.

• Implement and manage configuration management solutions such as Terraform, Puppet, and/or Chef across hybrid infrastructure environments.

• Monitor system health, performance, reliability, and availability using established observability tools and operational best practices.

• Establish, maintain, and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and error budgets for production services.

• Participate in an on-call rotation, respond to production incidents, restore services rapidly, and conduct thorough root cause analysis.

• Partner with development teams to improve deployment pipelines, release processes, and overall service reliability.

• Create and maintain operational documentation, including procedures, runbooks, and architectural decisions.

• Lead or contribute to post-mortem reviews and implement corrective actions designed to prevent recurring incidents.

• Troubleshoot complex infrastructure and application issues across multiple technology layers while maintaining a strong focus on operational excellence.

Requirements:

• Bring at least 5 years of experience in Systems Administration, DevOps, Site-Reliability Engineering, or a closely related infrastructure role.

• Have strong hands-on expertise with Windows Server environments, including Windows Server 2016 or later, Active Directory, IIS, and Microsoft SQL.

• Demonstrate strong cloud infrastructure skills, with AWS experience preferred.

• Possess advanced scripting capabilities, including the development of reusable modules and integrations with REST APIs.

• Have hands-on experience with Terraform for infrastructure provisioning and Puppet or Chef for configuration management.

• Be experienced with monitoring and observability platforms such as Prometheus, Grafana, Datadog, or New Relic.

• Have a solid understanding of networking fundamentals, including DNS, TCP/IP, load balancing, and VPN technologies.

• Demonstrate strong analytical and problem-solving skills, with the ability to troubleshoot complex issues spanning multiple technology layers.

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred, although equivalent professional experience may be considered.

• Relevant certifications such as AWS Solutions Architect, Microsoft certifications, or HashiCorp Certified: Terraform Associate are desirable.

• Experience with containerization technologies such as Docker and Kubernetes, as well as CI/CD tools including GitLab Pipelines, Jenkins, or GitHub Actions, is a plus.

• Knowledge of security best practices, compliance frameworks, and log aggregation and analysis tools such as the ELK Stack or Splunk is desirable.

• Be able to obtain the required security clearance for the position.

Benefits:

• Annual salary range of $105,000–$140,000, with actual compensation determined by experience, qualifications, skills, geographic location, contract requirements, and business needs.

• Medical, dental, and vision insurance for eligible employees.

• Life, AD&D, and disability insurance.

• Paid time off and 11 company holidays.

• 401(k) retirement plan with company matching.

• Additional employee benefits and wellness resources, subject to applicable eligibility requirements and plan terms.

• Remote work arrangement based in the United States.