Technical Support Specialist

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We providea technology platform that revolutionizes their online sales operations.

Our international team, spanningfrom Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved15x growth over the past three years.We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• Experience:Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
• Technical Troubleshooting:Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
• Technical Agility:Fast learner with a natural ability to master new digital tools and technologies.
• Nice-to-have:Postman usage to debug errors and assist in problem-solving.
• Precision:High level of accuracy and strong attention to detail.
• Growth Mindset:Proactive approach to continuous learning and professional development.
• Communication:Excellent interpersonal and communication skills (both internal and client-facing).
• Remote Work Mastery:Highly organized and self-disciplined in a fully remote environment.
• Language:English proficiency (minimum B2) for effective collaboration with global teams.
  

Key Tasks

• Technical Support:Acting as the first point of contact (1st line) for customer troubleshooting.
• Customer Success:Ensuring high satisfaction levels by guiding users through our product’s features and services.
• Reporting:Full ownership of technical documentation and reporting processes.
• Problem Solving:Diagnosing and resolving user-reported issues efficiently.
• Cross-team Collaboration:Working closely with technical teams to escalate and fix complex bugs.
• Content Creation:Developing and updating the global Knowledge Base and technical blog.
• Client Engagement:Conducting remote meetings and representing the company at key e-commerce industry events.

Benefits

• own product - we decide how we want to develop
• joining an organization in a phase of rapid growth
• a lot of independence
• long-term cooperation
• Caju - Flexible benefit card

Work model

• Hybrid Schedule:3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.