Implementation Engineer

<h3><strong>About the Role</strong></h3><ul>
<li>As an<strong>Implementation Engineer</strong>at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations. You will empower our hospitality and retail clients to deploy, integrate, and scale Kody’s next-generation payment systems.</li>
<li>In this role, you are both a technical practitioner and a trusted advisor. You will take full ownership of merchant onboarding, translating complex operational requirements into reliable, scalable integration architecture. This position is ideal for engineers, technical consultants, or tech-support professionals who thrive in a fast-paced environment and want to combine hands-on technical problem-solving with high-impact client engagement.</li>
</ul><h3><strong>What You’ll Do</strong></h3><ul>
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<strong>Drive End-to-End Onboarding:</strong>Lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.</li>
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<strong>Architect Integration Solutions:</strong>Help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody’s payment stack and client PMS/POS systems.</li>
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<strong>Serve as a Technical Consultant:</strong>Act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.</li>
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<strong>Cross-Functional Collaboration:</strong>Partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.</li>
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<strong>Improve Delivery Standards:</strong>Standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.</li>
</ul><h2>Requirements</h2><h3><strong>What We’re Looking For</strong></h3><ul>
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<strong>Experience:</strong><strong>3+ years of relevant experience</strong>in technical implementation, API integration, technical consulting, or tech support roles.</li>
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<strong>Problem-Solving Ability:</strong>Proven track record of troubleshooting complex software, network, or hardware integration issues systematically.</li>
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<strong>Client-Facing Aptitude:</strong>Strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders (e.g., hotel managers, finance leads).</li>
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<strong>Adaptability &amp; Autonomy:</strong>High self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.</li>
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<strong>Language Skills:</strong>Professional proficiency in English. Cantonese would be a bonus.</li>
</ul><h2>Benefits</h2><ul>
<li>Lead a dynamic and innovative team in a rapidly growing company globally</li>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for career growth in leadership and strategy.</li>
<li>Collaborative, inclusive environment where your contributions are recognised and valued.</li>
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