IT Support / Technical Support Engineer - Level I

Important:This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience inMicrosoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.

Job Summary

We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.

Key Responsibilities

• Provide technical support for end users and troubleshoot hardware/software issues.
• Troubleshoot and administerMicrosoft 365applications and services.
• Perform basic administration and troubleshooting ofActive Directory.
• Assist withAzureuser, access, and configuration-related issues.
• TroubleshootExchange Onlineissues, including mail flow, Outlook, and mailbox-related problems.
• Diagnose and resolveprinter and printing-related issues.
• Perform basicnetwork troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
• Troubleshoot Windows operating system and common application issues.
• Escalate complex technical issues to the appropriate technical team when required.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Requirements

Experience:1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.

Required Skills:

• Hands-on experience withMicrosoft 365
• Working knowledge ofActive Directory
• Basic knowledge ofMicrosoft Azure
• Experience withExchange Online
• Strong troubleshooting skills forprinters and end-user devices
• Basic understanding ofnetworking and network troubleshooting
• Good communication and customer-service skills
• Ability to diagnose issues systematically and work independently

Benefits

Please mention the currency of your current and expected salary in eitherUnited States Dollar (USD) ($)orNicaraguan Córdoba (NIO) (C$)