IT Systems & Network Engineer - Level II

Important:This position requires candidates withhands-on experiencein the technologies and responsibilities listed above. Candidates should apply only if they have practical experience withMicrosoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint, Exchange Online, networking, routers/switches, firewalls, and device troubleshooting. Previous MSP experience is a big plus. Candidates without relevant hands-on experience in the required technologies may not be considered.

Job Summary

We are looking for aIT Systems & Network Engineer – Level IIwith strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in anMSP environmentand be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.

Key Responsibilities

• Provide Level II technical support for client infrastructure and end-user environments.
• Administer and troubleshootMicrosoft 365, Azure, Active Directory, and Entra ID.
• Manage and troubleshootMicrosoft Intune, including device management and configuration.
• AdministerSharePoint Onlineand troubleshoot access and configuration issues.
• Manage and troubleshootExchange Online, including mailboxes, mail flow, and email-related issues.
• Configure and troubleshootrouters and switches.
• Configure, monitor, and troubleshootmultiple firewallsacross different client environments.
• Troubleshoot servers, workstations, laptops, printers, and other IT devices.
• Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.
• Handle escalated technical issues from Level I support and provide appropriate resolution.
• Work across multiple client environments while maintaining proper documentation and security standards.
• Collaborate with internal teams and clients to resolve complex technical issues.
• Escalate issues when required and ensure timely resolution according to service requirements.

Requirements

Required Technical Skills

• Microsoft 365
• Microsoft Azure
• Active Directory
• Microsoft Entra ID
• Microsoft Intune
• SharePoint Online
• Exchange Online
• Router and switch configuration
• Firewall configuration and troubleshooting
• Network troubleshooting
• Hardware/device troubleshooting
• VPN, DNS, DHCP and TCP/IP fundamentals
• Strong understanding of Windows environments

Required Experience

• Previous experience working in anMSP (Managed Service Provider) environment is a big plus.
• Hands-on experience managing and troubleshootingmultiple client environments.
• Practical experience with Microsoft cloud and infrastructure technologies.
• Experience handling Level II technical escalations.
• Strong troubleshooting and problem-solving skills.
• Good communication and client-facing skills.

Benefits

Please mention the currency of your current and expected salary in eitherUnited States Dollar (USD) ($)orNicaraguan Córdoba (NIO) (C$)