Senior Solutions Engineer

<h3>Accountabilities:</h3><ul>
<li>Lead technical discovery sessions to understand prospects' business objectives, existing architectures, operational challenges, and success criteria, connecting technical requirements to measurable business outcomes.</li>
<li>Design and present tailored solution architectures that align with customer technology stacks, content operations, business constraints, and strategic priorities.</li>
<li>Develop and deliver compelling product demonstrations, including interactive web front-end prototypes using modern frameworks.</li>
<li>Scope and manage Proof of Outcomes engagements by defining measurable success criteria, coordinating with prospects, and collaborating with Forward Deployed Engineers on implementation activities.</li>
<li>Facilitate technical workshops and in-depth discussions with executives, architects, developers, and content teams, adapting the approach to each audience.</li>
<li>Lead technical evaluations during late-stage sales opportunities, addressing security, scalability, integrations, migration strategies, and other architectural considerations.</li>
<li>Partner with Account Executives on account strategies, opportunity qualification, and deal planning to support successful commercial outcomes.</li>
<li>Share customer feedback, market insights, and competitive intelligence with Product and Engineering teams to influence product improvements and identify opportunities for innovation.</li>
<li>Ensure smooth transitions from sales to onboarding by documenting commitments, agreed outcomes, and success criteria.</li>
<li>Advise new customers on architecture decisions, including content modeling, schema design, localization, front-end technologies, and third-party integrations.</li>
<li>Collaborate with Customer Success Managers and Forward Deployed Engineers on complex technical projects, customer adoption, and expansion opportunities.</li>
<li>Develop and maintain reference architectures, reusable technical assets, best-practice guidance, and internal playbooks that strengthen delivery throughout the customer lifecycle.</li>
<h2>Requirements:</h2>
<ul>
<li>At least 5 years of experience in a customer-facing technical role, such as solutions engineering, sales engineering, solutions architecture, or technical consulting, including at least 3 years in B2B pre-sales for an API-first or developer-focused SaaS product.</li>
<li>Strong working knowledge of GraphQL, modern web architectures, and frameworks such as React, Next.js, and Svelte, along with composable and headless technology approaches.</li>
<li>A consultative mindset, with the ability to lead discovery through thoughtful questioning, understand business challenges, and communicate the value and impact of technical solutions.</li>
<li>Proven experience scoping and delivering proofs of concept or pilot projects with clearly defined, measurable success criteria.</li>
<li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to executive, technical, and editorial audiences.</li>
<li>A solid understanding of content strategy and content operations, including the ability to guide customers in making effective content modeling and schema design decisions.</li>
<li>Strong business acumen and analytical skills, with the ability to identify root causes, prioritize customer challenges, and align proposed solutions with functional requirements, technical constraints, and strategic objectives.</li>
<li>Experience collaborating across Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences.</li>
<li>A proactive, solution-oriented approach, strong attention to detail, and creative problem-solving abilities.</li>
<li>Excellent written and spoken English.</li>
<li>Willingness to travel occasionally to meet customers and prospects in person.</li>
<li>Demonstrated ability to work effectively with remote, globally distributed teams across different time zones.</li>
<li>Experience with headless CMS platforms, digital experience platforms (DXP), or composable architectures is an advantage.</li>
<li>Familiarity with enterprise sales cycles, complex buying committees, procurement processes, and security reviews is beneficial.</li>
<li>Experience working with forward-deployed engineering, professional services, or delivery teams is a plus.</li>
<li>Knowledge of AI tools, LLM-powered content workflows, or the Model Context Protocol (MCP) is desirable.</li>
<li>Additional experience in CMS migrations, enterprise architecture consulting, digital transformation strategy, design systems, design thinking, or service design is beneficial.</li>
<li>Candidates who meet some, but not all, of the listed requirements are encouraged to apply if they bring relevant experience and transferable skills.</li>
<h2>Benefits:</h2>
<ul>
<li>Annual compensation of $140,000–$160,000, as advertised in the source listing; the original listing labels this range as monthly, so the compensation period should be confirmed.</li>
<li>Remote-first working environment with flexibility to work across a globally distributed team.</li>
<li>Annual learning budget to support professional development, training, and conference attendance.</li>
<li>Opportunities to collaborate with international colleagues across Sales, Product, Engineering, and Customer Success.</li>
<li>Exposure to enterprise customers, complex technical challenges, and innovative content technologies.</li>
<li>A collaborative culture that values transparency, accountability, ownership, continuous learning, and constructive feedback.</li>
<li>Opportunities to influence product development, establish technical best practices, and contribute to the evolution of AI-powered content experiences.</li>
</ul>
</ul>
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