Customer Support Team Leader

<ul>
<li>Supervise call center agents and provide them with support to ensure high performance.</li>
<li>Conduct performance reviews and provide constructive feedback.</li>
<li>Handle escalated customer issues and complaints effectively.</li>
<li>Monitor calls to ensure quality and compliance with standards.</li>
<li>Develop and implement processes to improve efficiency.</li>
<li>Prepare and deliver regular performance reports.</li>
<li>Foster a positive and collaborative work environment.</li>
<li>Perform other related duties as assigned.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor’s degree in any related field.</li>
<li>Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficiency in call center software and Customer Relationship Management (CRM) systems.</li>
<li>Positive mindset, adaptability, and a results-oriented approach.<br><br><br><br><strong>Working Conditions</strong>
</li>
<ul>
<li>
<strong>Total working hours:</strong>9 hours per day —<strong>8 working hours + 1-hour break.</strong>
</li>
<li>
<strong>Shift times may vary</strong>based on business needs (rotational shifts).</li>
<li><strong>Two days off per week (rotational schedule).</strong></li>
<li>
<strong>Work mode:</strong>Office-based</li>
<li>
<strong>Location:</strong>Sheikh Zayed</li>
<li>
<strong>Performance evaluation:</strong>based on sales targets, call quality, and attendance.</li>
</ul>
</ul><h2>Benefits</h2><ul><ul><ul>
<li><strong>Competitive base salary + attractive commission structure.</strong></li>
<li><strong>Professional development and career advancement opportunities.</strong></li>
<li><strong>Supportive, energetic, and multicultural team environment.</strong></li>
<li><strong>Social and medical insurance coverage.</strong></li>
<li><strong>Learning &amp; Development programs (L&amp;D)</strong></li>
</ul></ul></ul>