Senior Specialist, Process Excellence

<ul>
<li>Design, develop, review, and document business processes, quality management processes, policies, procedures, and related frameworks in alignment with organizational objectives and applicable standards.</li>
<li>Assess existing business processes to identify inefficiencies, gaps, risks, and opportunities for improvement, recommending solutions based on industry best practices and organizational requirements.</li>
<li>Develop and maintain process maps, process documentation, and related deliverables using Business Process Management (BPM) methodologies.</li>
<li>Facilitate stakeholder workshops and engage cross-functional teams to validate process requirements, define improvement opportunities, and ensure effective implementation of process changes.</li>
<li>Communicate process changes, updated procedures, and new requirements to relevant employees, ensuring awareness, understanding, and effective adoption.</li>
<li>Coordinate with Governance, Risk, and Compliance (GRC) functions to ensure process excellence initiatives align with applicable governance frameworks, risk management requirements, regulatory obligations, and compliance standards.</li>
<li>Identify process nonconformities and control gaps, coordinate corrective and preventive actions with relevant stakeholders, and monitor their implementation and effectiveness.</li>
<li>Support quality management system implementation, maintenance, and continual improvement, including process-related audit activities, compliance assessments, and certification requirements, where applicable.</li>
<li>Support ISO Certification Programs</li>
</ul><h2>Requirements</h2><ul>
<li>5+ years of relevant professional experience in Process Excellence, Business Process Management, Quality Management, Process Improvement, or Business Transformation.</li>
<li>Previous experience in the technology, electronic payments, payment services, banking technology, or payment gateway industries shall be highly preferred.</li>
<li>Strong knowledge of process mapping, process reengineering, continuous improvement methodologies, and BPMN techniques.</li>
<li>Practical experience in developing and documenting business processes, policies, procedures, and quality management frameworks.</li>
<li>Strong analytical capabilities, including process performance measurement, KPI analysis, root cause analysis, and corrective action management.</li>
<li>Familiarity with governance, risk, and compliance requirements and their integration into business processes.</li>
<li>Experience in managing cross-functional initiatives and engaging stakeholders at different organizational levels.</li>
</ul>