Senior SAM Developer

Job Description

Position Overview

TheSenior SAM Developeris responsible for designing, developing, configuring, and maintainingServiceNow Software Asset Management (SAM)solutions to support effective software lifecycle management, license compliance, optimization, and cost control across the organization.

The role will work closely withSoftware Asset Management teams, IT Operations, Procurement, IT Security, Enterprise Architecture, Business Stakeholders, and external vendorsto translate business requirements into scalable and efficient ServiceNow SAM solutions.

The Senior SAM Developer will provide technical leadership across the full SAM solution lifecycle, including requirements analysis, solution design, platform configuration, development, integrations, automation, testing, deployment, troubleshooting, and continuous improvement.

The successful candidate will have strong hands-on experience withServiceNow SAM Professional, ServiceNow platform development, software entitlement and licensing concepts, integrations, workflows, and automation.

Key Responsibilities

ServiceNow SAM Development

• Design, develop, configure, and maintainServiceNow Software Asset Management (SAM)solutions.
• Implement and enhanceSAM Professionalcapabilities based on business and compliance requirements.
• Configure software models, publishers, products, entitlements, license metrics, and software installations.
• Develop solutions for software license compliance, reconciliation, optimization, and software lifecycle management.
• Configure workflows, approvals, business rules, notifications, and automation supporting SAM processes.
• Develop and maintain custom applications, scripts, UI components, and platform configurations where required.
• Ensure solutions follow ServiceNow best practices and minimize unnecessary customization.
• Support ServiceNow platform upgrades and ensure SAM customizations remain upgrade-safe.