MCA Collections Specialist

We are looking for an experiencedMCA Collections Specialistto join our team. The ideal candidate has hands-on experience collecting onMerchant Cash Advances (MCAs)and understands how to work with merchants who have fallen behind or stopped making payments.

This is ahigh-activity collections positionrequiring strong communication skills, persistence, and a solid understanding of MCA collections and UCC filings.

Responsibilities

• Contact merchants byphone, SMS, and emailregarding delinquent MCA payments.
• Make high-volumecold callsto merchants who have stopped or fallen behind on payments.
• Work directly with merchants to understand their situation and negotiatepayment arrangementsto bring accounts current.
• Follow up consistently with merchants who make promises to pay.
• Understand and work withUCC filingsand the collections process.
• Send appropriateUCC-related notices and communicationsin accordance with company procedures and applicable law.
• Locate and communicate with merchants who are difficult to reach.
• Negotiate settlements, repayment plans, and payment reinstatement arrangements within company guidelines.
• Maintain detailed records of merchant communications, payment commitments, and account activity.
• Work closely with management and legal/operations teams on escalated accounts.
• Identify merchants who can be successfully broughtback onto regular paymentsand prioritize accounts accordingly.

Requirements

• 1+ years of MCA collections experience preferred.

• To Apply:
  Please submit your resume and a brief description of yourMCA collections experience, including the types of accounts you have handled and your experience getting merchants back onto payments.
• Must have a strong understanding ofMerchant Cash Advances, UCC filings, defaults, and payment collections.
• Proven experiencecold calling merchantsand successfully getting delinquent accounts back on payment.
• Strong negotiation and objection-handling skills.
• Comfortable making a high volume of calls every day.
• Experience communicating throughphone, SMS, and email.
• Persistent, confident, and professional when dealing with difficult merchants.
• Ability to work independently and manage a large portfolio of accounts.
• Strong organizational and follow-up skills.
• Experience with a CRM, dialer, or collections management system is a plus.

Benefits

Competitive base salary + performance-based bonuses/commissions.

Compensation will be based on experience and collections performance.