Service Coordinator (Pacific Time Zone)

<h3>Accountabilities:</h3><ul>
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<strong>Service Scheduling and Coordination:</strong>Manage daily service calls and installation-related activities, coordinating technician schedules across locations nationwide and ensuring appointments are organized efficiently.</li>
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<strong>Repair and Installation Support:</strong>Coordinate a variety of service requests, including plumbing repairs involving cartridges, showerheads, and handheld fixtures, as well as flooring, wall, and minor drywall repairs. Maintain a strong understanding of installation processes.</li>
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<strong>Customer Service and Issue Resolution:</strong>Address customer complaints and service-related concerns promptly and professionally. Handle escalated customer calls and coordinate with management to resolve issues while maintaining positive customer relationships.</li>
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<strong>Work Orders and Materials:</strong>Create work orders detailing required materials and work to be completed, ensuring technicians have the information needed to perform service activities effectively.</li>
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<strong>Technician and Management Communication:</strong>Maintain consistent communication with service technicians, senior service management, and production management across multiple locations to coordinate schedules, resolve obstacles, and keep operations on track.</li>
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<strong>Systems and Documentation:</strong>Keep scheduling software records and service notes accurate and up to date. Upload service tickets, photographs, and relevant documentation into Salesforce CRM.</li>
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<strong>Subcontractor Coordination:</strong>Arrange and schedule subcontractors when necessary to support service requirements and maintain timely completion of work.</li>
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<strong>Operational Support:</strong>Identify and address scheduling conflicts, service delays, and other logistical challenges while supporting efficient workflows and completing additional duties as assigned.</li>
<h2>Requirements:</h2>
<ul>
<li>5+ years of experience in HVAC, plumbing, service dispatching, or a related service coordination function.</li>
<li>Service and repair scheduling experience is highly preferred.</li>
<li>Proficiency with CRM software, particularly Salesforce.</li>
<li>Strong understanding of installation and repair processes, ideally including plumbing and related home improvement services.</li>
<li>Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, subcontractors, and employees at all levels.</li>
<li>Strong organizational and time-management skills, with the ability to prioritize multiple requests, coordinate schedules, and manage changing circumstances.</li>
<li>Dependability, responsiveness, and thorough follow-up to ensure service requests and customer concerns are handled appropriately.</li>
<li>Strong customer service and problem-solving abilities, including the capacity to remain calm, professional, and composed during difficult conversations.</li>
<li>Ability to work remotely while maintaining effective coordination with teams across multiple locations.</li>
<li>Availability to work Monday through Friday, from 9:30 a.m. to 6:00 p.m. Pacific Time.</li>
<h2>Benefits:</h2>
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<strong>Hourly compensation:</strong>$25 per hour and above, depending on experience.</li>
<li>Fully remote work opportunity.</li>
<li>Medical insurance.</li>
<li>Dental insurance.</li>
<li>Vision insurance.</li>
<li>401(k) retirement plan with company matching.</li>
<li>Paid time off and company holidays.</li>
<li>Opportunities for career development, advancement, and promotion.</li>
<li>Collaborative workplace culture and supportive team environment.</li>
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