ServiceNow Senior Software Engineer- GRC/IRM

<h3>Accountabilities</h3><li>
<strong>GRC/IRM Implementation:</strong>Lead the design, configuration, customization, and development of ServiceNow GRC/IRM capabilities, translating functional and technical requirements into scalable solutions that align with customer objectives and platform best practices.</li><li>
<strong>Technical Leadership and Mentoring:</strong>Guide, coach, and mentor software engineers, promote coding standards, review technical approaches, and support the successful delivery of complex professional services projects.</li><li>
<strong>Requirements Gathering and Stakeholder Collaboration:</strong>Work closely with end users, customers, business stakeholders, and technical subject matter experts to understand business needs, gather system requirements, and recommend appropriate technical solutions.</li><li>
<strong>Platform Customization and Workflow Development:</strong>Configure ServiceNow applications, user interfaces, workflows, business logic, and new modules to support business processes and improve user experiences.</li><li>
<strong>System Integrations:</strong>Design, configure, and maintain integrations between ServiceNow and external applications using REST and SOAP web services, MID Servers, cloud-to-cloud connections, and automated bidirectional integration patterns.</li><li>
<strong>ITSM and Service Catalog Solutions:</strong>Implement and enhance IT Service Management (ITSM), Service Catalog, and workflow capabilities, ensuring that solutions meet functional requirements and follow established technical standards.</li><li>
<strong>Service Mapping and Event Management:</strong>Collaborate with technical specialists to gather environment information, develop and validate service maps, configure impact assessment rules, and support event management activities.</li><li>
<strong>Testing and Deployment:</strong>Participate in user acceptance testing, validate technical configurations, promote update sets and data across relevant ServiceNow environments, and ensure the stability and reliability of production releases.</li><li>
<strong>Incident Resolution and Operational Support:</strong>Investigate and remediate production incidents related to assigned solutions, troubleshoot integration and configuration issues, and coordinate with technical leads to maintain consistency across shared platform components.</li><li>
<strong>Documentation and Continuous Improvement:</strong>Maintain technical design documents, operational procedures, standard operating procedures (SOPs), and user documentation to improve maintainability, reduce support risks, and promote efficient knowledge transfer.</li><h2>Requirements</h2><li>
<strong>Professional Experience:</strong>At least 5 years of experience implementing, administering, configuring, or developing ServiceNow solutions, with demonstrated expertise in two or more capabilities, including GRC/IRM.</li><li>
<strong>GRC/IRM Expertise:</strong>Strong hands-on experience with ServiceNow Governance, Risk, and Compliance and Integrated Risk Management capabilities.</li><li>
<strong>ServiceNow Development:</strong>Proven experience with ServiceNow scripting and customization, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.</li><li>
<strong>ITSM and Workflow Knowledge:</strong>Practical experience implementing ServiceNow ITSM, Service Catalog, and workflow solutions to meet complex business requirements.</li><li>
<strong>Integration Expertise:</strong>Experience integrating ServiceNow with external systems using REST and SOAP web services, MID Servers, cloud-to-cloud connectivity, and automated bidirectional integrations.</li><li>
<strong>Data Integration and Extraction:</strong>Familiarity with data extraction technologies such as JDBC and ODBC, as well as ETL-based integration approaches.</li><li>
<strong>Technical Design and Documentation:</strong>Ability to produce clear technical design documents, implementation specifications, user guides, and operational documentation.</li><li>
<strong>Problem-Solving Skills:</strong>Strong analytical and troubleshooting abilities, with the capacity to diagnose complex technical issues, assess system impacts, and deliver reliable solutions.</li><li>
<strong>Communication and Collaboration:</strong>Excellent communication and stakeholder management skills, with the ability to explain technical solutions in business terms and collaborate effectively with customers and distributed technical teams.</li><li>
<strong>Education:</strong>A bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related discipline is preferred. Equivalent practical experience may also be considered.</li><li>
<strong>Certifications:</strong>ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and ITIL Foundation certifications are advantageous.</li><li>
<strong>Continuous Learning:</strong>Willingness to pursue additional ServiceNow certifications, module accreditations, and ongoing professional development as the platform evolves.</li><h2>Benefits</h2><li>
<strong>Remote Work:</strong>Opportunity to work remotely from India.</li><li>
<strong>Professional Development:</strong>Access to official ServiceNow training, certifications, and module accreditations to strengthen technical expertise.</li><li>
<strong>Complex Enterprise Projects:</strong>Exposure to large-scale ServiceNow implementations and challenging GRC/IRM, ITSM, and integration initiatives.</li><li>
<strong>Career Growth:</strong>Opportunities to develop technical leadership capabilities, mentor engineers, and expand expertise across the ServiceNow platform.</li><li>
<strong>Collaborative Environment:</strong>Work alongside experienced ServiceNow professionals and cross-functional teams on customer-focused technology solutions.</li><li>
<strong>Innovation and Technical Ownership:</strong>Opportunities to propose creative solutions, improve engineering practices, and contribute to reliable, scalable enterprise systems.</li><li>
<strong>Inclusive Workplace:</strong>A commitment to diversity, equal opportunity, and a respectful environment where employees are encouraged to contribute and grow.</li>