Sr. Delivery Director - SLED/FED (Public Sector Staffing & Delivery)

Position Overview

We are seeking aseasoned and mature Account Directorwith a strong background inSLED/FED (State, Local, Education, and Federal)staffing. The ideal candidate will have hands-on experience managing large delivery teams forMSP-driven and direct agency clientsacross the U.S. Public Sector.

This role demands exceptional leadership, client engagement, and operational control to ensure consistent delivery excellence and compliance across multiple accounts.

Key Responsibilities

Client & Delivery Management

· Oversee end-to-end staffing delivery forSLED/FED public-sector clientsthroughMSPsanddirect agency partnerships.

· Serve as theprimary offshore delivery owner, ensuring all performance metrics and SLAs are achieved.

· Maintain strong relationships withMSP program managers, onshore account directors, and end clients.

· Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.

· Drive process alignment, reporting cadence, and performance governance with client stakeholders.

Team Leadership

· Lead and inspire a delivery team of35-50 recruiters, leads, and account managersacross multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).

· Implement structured training, mentoring, and KPI-driven performance management.

· Create a high-accountability, transparent, and collaborative delivery culture.

Operational & Strategic Leadership

· Partner with leadership to identifygrowth opportunities, new requisition categories, and process automation possibilities.

· Leverage tools such asBeeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba, and internal systems likeJobDiva, Ceipal, and JobTwine.

· Participate in RFP/RFI support, new client transitions, andQuarterly Business Reviews (QBRs)with leadership.

Performance & Analytics

· Track, analyze, and improvesubmittal-to-hire ratios, fill rates, and recruiter productivity.

· Ensure high accuracy in reporting, data hygiene, and SLA compliance.

· Managegross margin control, pay-to-bill alignment, and optimize delivery efficiency.

Required Skills & Qualifications

·9+ yearsof experience in U.S. staffing/recruitment, with at least3–5 years focused on SLED/FED or public-sector clients.

· Proven expertise workingthrough MSPs and directly with client agencies.

· Demonstrated success in managinglarge offshore delivery teams (35-50 headcount).

· Deep understanding ofU.S. government procurement processes, compliance requirements, and contracting structures.

· Excellent leadership, communication, and stakeholder management skills.

· Strong analytical mindset with exposure toAI, automation, and analytics-driven recruiting platforms.

Personal Attributes

· Mature, confident, and people-oriented leader.

· Highly organized with a“delivery-first”mindset.

· Strategic thinker who can balance performance, compliance, and client satisfaction.

· Strong ownership, accountability, and integrity under pressure.