Guest Relations Executive (Gilmore/Rempapa)

<ul>
<li>Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.</li>
<li>Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.</li>
<li>Answer calls, note down booking reservations, and update accordingly.</li>
<li>Manage and operate POS systems, including all card and cash transactions.</li>
<li>Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.</li>
<li>Check and ensure bills’ accuracy before printing it for guests.</li>
<li>Balance cash floats at the start and end of each shift, maintaining financial integrity.</li>
<li>Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests</li>
<li>Handle delivery platform apps and process orders promptly and effectively</li>
<li>Set up tables and service areas according to SOP</li>
<li>Assist to clear tables and dishes from the dining area and side stations.</li>
<li>Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.</li>
<li>Assist in beverage preparation and support daily kitchen operations.</li>
<li>Follow and ensure appropriate personal hygiene and sanitation procedures are met</li>
<li>Any other duties as assigned by Management.</li>
</ul><h2>Requirements</h2><ul><li>High school diploma or equivalent</li></ul><ul><li>Previous experience in customer service, call centre, or restaurant settings is preferred.</li></ul><ul><li>Excellent communication skills; verbally and in writing.</li></ul><ul><li>Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.</li></ul><ul><li>A team player to work collaboratively in a team environment</li></ul><ul><li>Proficiency in POS systems and online booking systems</li></ul><h2>Benefits</h2><ul>
<li>Annual Leave, Family Care Leave &amp; Paid Medical Leave</li>
<li>Annual Wage Supplement</li>
<li>Performance Bonus &amp; Annual Salary Increment</li>
<li>Group Medical, Hospitalisation &amp; Dental Insurance</li>
<li>Long Service Award</li>
<li>Professional Growth &amp; Development</li>
<li>Education Assistance</li>
<li>External Training Sponsorship</li>
<li>Staff Discounts</li>
<li>Staff Referral Scheme</li>
<li>Staff Meals Provided</li>
</ul>