Service Supervisor (Gilmore/Rempapa)

<ul>
<li>Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.</li>
<li>Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up</li>
<li>Manage and operate POS systems, including all card and cash transactions</li>
<li>Assist in taking guest orders, recommending menu specialties, and upselling promotions</li>
<li>Check and ensure bills’ accuracy before printing it for guests.</li>
<li>Balance cash floats at the start and end of each shift, maintaining financial integrity.</li>
<li>Set up tables and service areas according to SOP</li>
<li>Assist in clearing tables and dishes from the dining area and side stations</li>
<li>Support the team and attend to guest inquiries/feedback politely and professionally</li>
<li>Assist in beverage preparation and support daily kitchen operations.</li>
<li>Follow and ensure appropriate personal hygiene and sanitation procedures are met</li>
<li>Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests</li>
<li>Handle delivery platform apps and process orders promptly and effectively</li>
<li>Any other duties as assigned by Management</li>
</ul><h2>Requirements</h2><ul>
<li>At least 2 years of work experience as a Captain or Supervisor in Asian culinary.</li>
<li>Excellent communication skills; verbally and in writing.</li>
<li>Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.</li>
<li>A team player to work collaboratively in a team environment.</li>
<li>Positive “can-do” attitude, motivated, passionate.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Proficiency in POS systems and online booking systems (I.e., Chope).</li>
<li>Willingness to work shift hours, weekends, and public holidays.</li>
</ul><h2>Benefits</h2><ul>
<li>Annual Leave, Family Care Leave, Paid Medical Leave</li>
<li>Annual Wage Supplement</li>
<li>Performance Bonus &amp; Annual Salary Increment</li>
<li>Group Medical, Hospitalisation &amp; Dental Insurance</li>
<li>Long Service Award</li>
<li>Professional Growth &amp; Development</li>
<li>Education Assistance</li>
<li>External Training Sponsorship</li>
<li>Staff Discounts</li>
<li>Staff Referral Scheme</li>
<li>Staff Meals Provided</li>
</ul>