Guest Relations Officer (Part-timer) (HighHouse/NOVA)

<ul>
<li>Understand each guest’s needs and preferences to provide personalized service.</li>
<li>Coordinate reservation requests with the team.</li>
<li>Contribute to the smooth and efficient running of the guest experience journey.</li>
<li>Establishes and maintains positive customer contact at the restaurant/club.</li>
<li>Recognizing VIP and regular guests.</li>
<li>Communicates guest’s comments to the Guest Relations Managers.</li>
<li>Actively seek feedback from guests to identify areas of improvement.</li>
<li>Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.</li>
<li>Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.</li>
<li>Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.</li>
<li>Performs all other ad hoc duties as and when required.</li>
</ul><h2>Requirements</h2><ul>
<li>Must be fluent and literate for communication with stakeholders.</li>
<li>Strong communication and interpersonal skills and the ability to build and maintain relationships.</li>
<li>Customer focused and intuitive to customer’s needs.</li>
<li>Ability to maintain a calm composure with difficult customer interactions and customer disputes.</li>
<li>Ability to work well with others and independently.</li>
<li>Must be self-motivated, adaptive, open-minded and willingness to be flexible.</li>
<li>Empathetic and professional.</li>
<li>Ability to perform all functions within the restaurant and club, when required.</li>
<li>Able to work on rotating shifts, public holidays, and weekends.</li>
</ul>