IT Support Analyst (Trade Support)

<ul><li>Act as the primary liaison with external network and infrastructure vendors.</li></ul><ul>
<li>Monitor network and system health, managing incident response and escalation where required.</li>
<li>Maintain server environments, including hardware oversight and system configuration.</li>
<li>Execute scheduled maintenance activities such as backups, patch management, and updates.</li>
<li>Provide user support for the Flux trading system, including access setup and troubleshooting.</li>
<li>Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.</li>
<li>Lead coordination of complex technical problem resolution across internal teams and third parties.</li>
<li>Implement infrastructure improvements and optimisation initiatives.</li>
<li>Produce and maintain IT documentation, operational procedures, and governance standards.</li>
<li>Conduct security reviews and support implementation of protective controls.</li>
</ul><h2>Requirements</h2><ul>
<li>Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.</li>
<li>Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.</li>
<li>Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations</li>
<li>Exposure to financial services, trading, or other fast-paced operational environments would be advantageous</li>
<li>Comfortable working in a shift-based environment to support business and operational needs.</li>
</ul><h2>Working Arrangement</h2><ul><li>Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.</li></ul>