Project Manager (1-year Contract)

<h2>The core responsibilities are:</h2><h2>Project Management</h2><ul>
<li>Manage the day-to-day details of the project, manage client optimizations road maps including the plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks</li>
<li>Facilitate the project kick-off with project team members and appropriate stakeholders</li>
<li>Follow (and feedback on) core processes and methodology to drive quality, consistency, and accuracy of project delivery</li>
<li>Maximize Tryzens performance to project baselines across scope, timeline, revenue, and profitability</li>
<li>Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines</li>
<li>Eliminate inefficiencies, rework, roadblocks, and issues</li>
<li>Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes</li>
<li>Ensure focus throughout the project team, and maximize throughput of task completion</li>
<li>Be a consultative partner to our clients, steer them towards mutually beneficial outcomes, maximize client satisfaction during project delivery</li>
<li>Engage in proposals and estimations to drive new business into Tryzens</li>
<li>Work with Tryzens internal teams and clients, to build client optimizations road maps.</li>
<li>Work with client and Tryzens practices to ensure road map story requirements that have been captured are technically sufficient, including facilitating discovery workshops.</li>
<li>Facilitate all project meetings focused on status reporting, problem resolution, feedback.</li>
<li>Managing offshore project delivery team, ensuring collaboration and clear communication between team members.</li>
<li>Weekly project/sprint status, financial, and schedule reporting to stakeholders.</li>
<li>Deliver all releases to budget and to agreed timelines.</li>
<li>Create and communicate release schedules.</li>
<li>Work with business sponsors, peers, and other stakeholders to develop and review project proposals</li>
</ul><h2>Client Engagement</h2><ul>
<li>Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering.</li>
<li>Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer.</li>
<li>Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks.</li>
<li>Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction.</li>
<li>Conduct regular reviews with the client to review services delivered.</li>
<li>Listening to customers carefully and truly understanding customers’ key business issues and opportunities to deliver business-impacting results.</li>
<li>Build strong, transparent, and trust-based relationships with clients.</li>
</ul><h2>In Life Services</h2><ul>
<li>Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly.</li>
<li>Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases.</li>
<li>Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues.</li>
<li>Ensure all effort expended is reported accurately and billed in line with the client contracts.</li>
</ul><h2>Requirements</h2><h2>Essential Skills &amp; Experience</h2><ul>
<li>Overall 10+ years of IT experience</li>
<li>A minimum of 4+ years of experience in project management.</li>
<li>Demonstrable track record of delivering end to end system implementations' ideally eCommerce solutions (Demandware/Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools)</li>
<li>Client facing experience, or the ability and attitude required to excel in a client-facing role</li>
<li>Understanding of full eCommerce Life Cycle. Technical background within e-commerce advantageous.</li>
<li>Waterfall, Agile &amp; Prince 2</li>
<li>Degree educated or equivalent</li>
<li>Must be commercially aware, able to identify and effectively communicate commercial opportunities.</li>
<li>Ability to work independently and as part of a team in a matrix organization.</li>
<li>Excellent written and verbal communication skills and a good team player.</li>
<li>Proficient in using JIRA, Confluence and Project Management, issue management and collaborative tools.</li>
</ul>