Customer Experience Representative
- Work arrangement
- On-site
- Occupation
- Customer Service & Support
- Location
- Leander, TX, US
- Compensation
- Not disclosed
- Apply by
- April 14, 2027
About this role
Want to help make the world a quieter place?
Do you thrive in fast-paced, dynamic environments? If so, come join the team atSilencer Shopas aCustomer Experience Representative.
Who We Are
Silencer Shop is a Texas-based company specializing in the sale of firearm suppressors (also known as silencers). Since our founding in 2010, we’ve grown to become thelargest suppressor distributor in the United States.
We simplify the suppressor purchasing process by helping customers navigate complex application requirements and submit accurate, compliant paperwork through their selected dealer.
In addition to sales, we provide rich educational content on suppressor technology, legal requirements, and maintenance through our website and customer support channels. Our mission is simple:make buying a suppressor as fast, easy, and headache-free as possible.
We’re afamily-owned business, passionate about what we do—and we’re looking for someone who shares that mindset.
Your Day-to-Day Responsibilities
As a Customer Experience Representative, you will:
- Answer phone calls, emails, and live chats
- Providepre- and post-purchase supportfor customers and dealers
- Assist withATF Forms 1, 3, and 4applications and submissions
- Handle order maintenance, cancellations, change orders, and escalated cases
- Providespecialized guidanceregarding trust setup and compliance workflows
- Support internal departments with escalations and fulfillment issues
This is anadvanced support positionthat includesentry-level ATF compliance functions. You’ll be part of the Customer Experience team, which also supports compliance operations as directed.
Other Duties May Include
- Attending trade shows and industry events
- Reviewing customer-submitted trust or registration information
- Assisting with4473 Cloudsupport and fingerprint card services
- Selling digital services and add-ons
- Participating inquarterly internal audits
Ready to Apply?
If you're passionate about delivering exceptional service, take pride in the details, and have a love for the firearms industry, we’d love to meet you.
Requirements
What We’re Looking For
We’re looking for a qualified individual to join our Customer Experience team—maybe that’s you!
Skills You Should Bring
- At least2 years of experiencein a customer support or service role
- Strongphone presenceand clear communication skills
- Excellentinterpersonal and customer serviceabilities
- Provenempathyfor customers and dealers navigating regulatory processes
- Strongverbal and writtencommunication skills
- Effectiveanalytical and problem-solvingskills
- Excellentmulti-taskingabilities and attention to detail
- A hunger tolearn and grow
- Team-oriented, collaborative spirit
- A passion for thefirearm industryis a must
- Strongcomputer and systems troubleshootingskills