Application Support Engineer (GCP & Media Platforms)

We are looking for anApplication Support Engineerto provide production support forcloud-native media applicationsrunning onGoogle Cloud Platform (GCP)andKubernetes.
This role focuses onL2/L3 application support,incident response,root cause analysis (RCA), andon-call rotationsfor services built inGoand deployed usingGKE, Cloud Run, and GCP Workflows.

You will support platforms forlive streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM)in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities

• ProvideL2/L3 production supportfor critical media applications
• Troubleshoot application, platform, and infrastructure issues acrossGCP and Kubernetes
• Analyzelogs, metrics, and tracesto identify root causes
• Resolve incidents usingrunbooks and SOPs, escalating when required
• Partner withEngineering and SRE teams, providing clear technical context
• Supportlive streaming pipelinesandvideo transcoding workflows
• Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

• Participate inon-call rotations, including weekends
• Document incidents,RCAs, corrective and preventive actions
• Continuously improvemonitoring, alerting, runbooks, and SOPs

Requirements

Required

• Experience inApplication Support, Production Support, or Reliability Engineeringroles
• Hands-on experience withGo(code reading and debugging)
• Strong experience withKubernetesandGoogle Cloud Platform (GCP)
• Proven experience supportinglive streaming and video transcoding workflows
• Experience participating inon-call rotations
• Strong analytical and troubleshooting skills
• Ability to perform effectively during high-pressure incidents

Nice to Have

• Experience inmedia, broadcast, or streaming platforms
• Familiarity withlive event operations
• Experience withGrafana, Prometheus, or similar monitoring tools
• Experience withServiceNow, PagerDuty, Slack
• Understanding ofSRE concepts(SLIs, SLOs, error budgets)

Benefits

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

• A stable, long-term contract with opportunities for career growth
• Private health insurance
• A remote-friendly culture that promotes work-life balance
• Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
• Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
• A flexible Paid Time Off (PTO) policy as well as paid holiday days
• Challenging, world-class software projects for clients in the US and LatAm
• Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.