Sr Business Intelligence Analyst

Accountabilities

• Design, develop, and maintain high-quality dashboards and data visualization products that support customer experience strategy, journey management, and operational decision-making.

• Collaborate with customer experience leaders, analysts, and business partners to translate business questions into effective visual structures, defining appropriate metrics, comparisons, and drill-down paths before development.

• Build dashboards for customer journeys, conversion funnels, digital adoption, customer experience indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), customer effort, and operational performance.

• Create intuitive visual experiences with thoughtful layouts, clear information hierarchy, accessible design, and interactive features that help users identify trends, drivers, and trade-offs quickly.

• Partner with BI engineers and data teams to ensure datasets support dashboard requirements, performance, and accuracy.

• Validate data, troubleshoot inconsistencies, and maintain reliable reporting solutions that stakeholders can trust.

• Establish and promote dashboard visualization standards, documentation practices, and reusable approaches to improve consistency across reporting products.

• Gather stakeholder feedback and review dashboard usage patterns to identify opportunities to improve usability, adoption, and decision-making effectiveness.

• Translate complex analytical findings into clear visual narratives that enable executive, strategic, and operational audiences to take informed action.

Requirements:

• Bachelor's degree or equivalent practical experience in business intelligence development or a related field.

• At least three years of experience developing and maintaining dashboards using Power BI, Tableau, or comparable business intelligence tools.

• Strong understanding of data visualization principles, dashboard user experience (UX), information hierarchy, and interactive reporting design.

• Demonstrated ability to transform complex datasets and analytical findings into clear, compelling, and actionable visual stories.

• Hands-on experience with Power BI, Tableau, or similar visualization platforms.

• Working knowledge of DAX, Power Query, SQL, or equivalent data transformation and analytical logic.

• Familiarity with customer journey analytics, customer experience metrics, digital product analytics, or operational performance reporting is preferred.

• Ability to collaborate effectively with technical teams, business stakeholders, and senior leaders to define reporting requirements and deliver practical solutions.

• Strong communication and problem-solving skills, with the ability to clarify business needs and explain insights to audiences with varying levels of technical expertise.

• Attention to detail and a commitment to data accuracy, dashboard reliability, accessibility, and continuous improvement.

• Ability to work independently and manage multiple reporting priorities in a remote working environment.

Benefits:

• Salary:Annual compensation range of$83,500–$106,000 USD, with actual offers based on job-related knowledge, education, skills, experience, and work location.

• Performance incentives:Eligibility for performance-based incentives as part of the total compensation package.

• Healthcare coverage:Medical, dental, and vision benefits.

• Health savings support:Health Savings Account (HSA) contributions and matching.

• Dependent care support:Dependent Care Flexible Spending Account (FSA) matching.

• Retirement savings:401(k) matching.

• Time off:Uncapped paid time off.

• Family benefits:Paid parental leave.

• Financial wellness:Personal finance and healthcare financial literacy programs.

• Professional development:Ongoing education opportunities and tuition assistance.

• Fitness and wellness:Gym and fitness reimbursement, along with wellness program incentives.

• Remote work:Remote position within the United States.

• Onboarding and training:Structured onboarding experience, including an in-person training component held at headquarters once per quarter. Required travel and accommodation expenses are covered. Initial onboarding may begin virtually, followed by attendance at a later onsite session.

• Inclusive workplace:Commitment to equal employment opportunities and reasonable accommodations for candidates and employees with qualifying disabilities.