Sr. System Analyst

<ul>
<li>Resolve operational problems within the defined schedules and service level agreements.</li>
<li>Analyse root causes of operational malfunctions and provide resolutions.</li>
<li>Handle escalated issues and follow-up on outstanding issues promptly.</li>
<li>Develop preventive measures and document issue resolution procedures.</li>
<li>Manage job calendars and flows to ensure timely completion.</li>
<li>Recommend process improvements to improve operational efficiency and cost-effectiveness.</li>
<li>Monitor system operations and troubleshoot problems.</li>
<li>Manage application tool and monitor repair activities.</li>
<li>Maintain daily logs of operational issues and maintenance activities.</li>
<li>Contribute to business meetings and report on issue status.</li>
<li>Develop support plan to prioritize and resolve multiple issues.</li>
<li>Address customer issues promptly and accurately.</li>
<li>Quality control on created and loaded IOTs</li>
<li>Creation of IOT load files for the validation of</li>
</ul><h2>- Standard IOT</h2><h2>- Discount IOT</h2><h2>- EU regulated IOTs</h2><ul>
<li>Implementation of IOT</li>
<li>Monitoring of end dates on Discounted IOTs.</li>
<li>Mediation rejections handling for TAPOUT creation Customers.</li>
<li>TAP halted files. (including Inspection Mode)</li>
<li>TAPOUT Rerating</li>
<li>Dataclearing support (All DCH level 1 issues)</li>
<li>UAT Testing</li>
<li>System Monitoring.</li>
<li>RAPIN Handling</li>
<li>RAP CDR correction/Recycling</li>
<li>AA14/OpData Handling</li>
<li>Ensure DCH configurations are up to date:</li>
</ul><h2>- Industry Configuration</h2><h2>- Local/TAP currency set up</h2><h2>- MCCMNC</h2><h2>- IAC and CC/NDC</h2><h2>- Tax configuration</h2><ul>
<li>BID Management including emergency BID announcement as per TD38</li>
<li>CDR handling to modify or filter as per requirement</li>
<li>Agreement setup as per CLL (Voice/SMS, data, CAMEL)</li>
<li>OIR handling and loading into the DCH on migration date</li>
<li>Agreement management for NRTRDE partners of our customers</li>
<li>Halted NRT files</li>
<li>New Customer implementation</li>
<li>NRTRDE Monitoring</li>
<li>NRTRDE ACR check</li>
<li>Wholesale rerating set up.</li>
<li>New account creation/access rights/password reset.</li>
<li>MVNO configuration.</li>
<li>User application access review</li>
<li>Process documentation.</li>
</ul><h2>Requirements</h2><ul>
<li>Good verbal and written communication skills in English</li>
<li>5+ years of experience with Engineering/telecommunication/IT profile</li>
<li>Having understanding of UNIX,FTP/SFTP.</li>
<li>Demonstrate problem-solving ability.</li>
<li>Ability to handle multiple tasks simultaneously.</li>
<li>General understanding of Telecommunications and wireless industries and technologies.</li>
<li>Ability to make sound decisions.</li>
<li>Strong written communication skills</li>
<li>Excellent follow up skills.</li>
<li>Ability to formulate and clearly communicate ideas</li>
<li>Active, self-motivated and well-organized personality</li>
<li>Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process</li>
<li>Ability to work with a trouble ticketing system</li>
<li>Duties are performed under minimal supervision.</li>
</ul>