MIS Executive - UK Financial Customer Service (Centris, QC)

<h2>Work Setup: Onsite</h2><h2>Location: Centris, QC</h2><h2>Schedule: Shifting, UK time</h2><h2>Qualifications:</h2><ul>
<li>Graduate of bachelor’s degree in: Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science</li>
<li>2 to 4 years of reporting/MIS experience.</li>
<li>At least 2 years supporting contact center or WFM operations.</li>
<li>Experience with Excel-based reporting and dashboard creation.</li>
<li>Knowledge of contact center/WFM metrics preferred</li>
</ul><h2>Responsibilities:</h2><ul>
<li>Prepare timely and accurate MIS reports and dashboards as required by the stakeholders</li>
<li>Interact and work closely with management, internal stakeholders &amp; clients to understand the business information needs</li>
<li>Ensuring all reports &amp; dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)</li>
<li>Support and adopt tools and systems for efficient MIS generation and reporting system</li>
<li>Continuous support to the manager in rolling out new techniques and initiatives to increase productivity</li>
<li>Providing update to the manager on the progress of any new MIS initiatives</li>
</ul>