Sr. Agency Management Specialist

Accountabilities:

The Sr. Agency Management Specialist oversees agency relationships and performance, ensuring alignment with business objectives, underwriting standards, and operational priorities. Key responsibilities include:

• Develop and maintain a profitable agency network familiar with the organization's initiatives, products, policies, procedures, and services.
• Apply consistent underwriting judgment, follow pricing philosophies, and promote an efficient, straightforward experience for agency partners.
• Monitor agency performance, including business growth, profitability, policy count, share of wallet, and compliance with established policies and initiatives.
• Build productive working relationships with agents, regional underwriting and claims teams, and corporate departments.
• Deliver underwriting, sales, and technology training to agents and their staff, while mentoring less experienced Agency Management Specialists.
• Maintain open, effective two-way communication with agents and encourage adoption of internal systems and digital tools.
• Conduct risk inspections in accordance with established loss control guidelines, recommend risk improvements or corrective actions, and document findings and follow-up activities.
• Monitor industry developments, emerging products, new ideas, and competitor practices, communicating relevant opportunities and risks to the organization.
• Audit agents' One & Done books of business and provide quality assurance feedback to agents and underwriting teams.
• Meet regularly with colleagues in commercial management, loss control, surety, and personal lines, where applicable, to review agency results and identify opportunities for growth and profitability.
• Travel throughout the assigned territory, with automobile travel accounting for approximately 40–50% of working time.

Requirements:

Candidates should bring substantial insurance industry experience, strong agency relationship management capabilities, and a proven ability to achieve business objectives independently. The role requires sound judgment, commercial awareness, and the ability to influence and support external partners. Required and preferred qualifications include:

• A proven track record of establishing, prioritizing, and achieving business goals.
• Significant experience as an Agency Management Specialist, with demonstrated success in agency development and performance management.
• A college degree preferred, along with at least 6 years of underwriting, marketing, or field underwriting experience.
• Four years of Agency Management and rating experience preferred.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational skills and a proactive, self-motivated, flexible, and results-oriented approach.
• The ability to work independently from a remote location while managing priorities and delivering high-quality results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and relevant business software, with the ability to use technology to maximize productivity.
• A valid state-issued driver's license in good standing and the ability to drive throughout the assigned territory.

Benefits:

• Annual base salary ranging from$106,000 to $137,000 USD, depending on geographic location, qualifications, experience, skills, performance, and business needs.
• Eligibility for an incentive plan at all levels, with an aggressive production bonus structure.
• Comprehensive healthcare plans.
• Retirement savings plan with company matching contributions.
• Discounted employee stock purchase program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.
• Benefits designed to support employees' health, financial goals, and work-life balance.