Sr. Business Analyst

<h3>Accountabilities</h3><li>
<strong>Knowledge management and SharePoint administration</strong>
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<li>Support knowledge management (KM) operations and SharePoint Online administration, ensuring consistent organization, accessibility, and governance of program information.</li><li>Create and maintain SharePoint lists, document libraries, modern pages, metadata structures, permissions, and user groups.</li><li>Monitor, triage, and track knowledge management tickets, coordinating resolution and providing visibility into progress and outstanding issues.</li><li>Support the development and maintenance of program assets, including process documentation, procedures, templates, and structured knowledge repositories.</li><li>Identify duplicate, outdated, or abandoned SharePoint content and coordinate cleanup recommendations with content owners and subject matter experts.</li><li>
<strong>Program documentation and lessons learned</strong>
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<li>Manage and coordinate the Lessons Learned process, including collecting submissions, facilitating updates, tracking progress, and maintaining accurate documentation.</li><li>Engage program stakeholders to gather, document, validate, and refine lessons learned to support continuous improvement.</li><li>Promote consistent use of documentation templates, standardized processes, and program knowledge assets across teams.</li><li>Coordinate content reviews with subject matter experts and content owners to validate governance recommendations and maintain documentation quality.</li><li>
<strong>Collaboration and operational support</strong>
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<li>Support GovSlack user administration, including account creation, account removal, access troubleshooting, and user support.</li><li>Collaborate with knowledge management specialists and functional teams to resolve tickets promptly and maintain effective content governance.</li><li>Coordinate communications across program teams, ensuring relevant stakeholders receive timely updates and have access to accurate information.</li><li>Prepare clear presentations, briefings, and status updates for program audiences, including leadership and customers.</li><li>Support program management office activities related to contract execution, workflow tracking, reporting, and operational coordination.</li><li>
<strong>Process improvement and governance</strong>
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<li>Identify process gaps, inefficiencies, and documentation challenges, recommending practical solutions to improve consistency and program performance.</li><li>Strengthen SharePoint governance practices to reduce content duplication, improve usability, and support compliance with established program standards.</li><li>Monitor knowledge management workflows and promote adoption of structured documentation and collaboration practices.</li><li>Support change management, issue escalation, milestone tracking, and workflow improvement throughout program development and implementation activities.</li><li>Apply analytical methods and structured problem-solving to improve operational efficiency and support program objectives.</li><h2>Requirements</h2><li>Bachelor's degree and at least 8 years of relevant professional experience, or an equivalent combination of education and experience.</li><li>An Oracle Cerner certification may substitute for 3 years of the required experience.</li><li>Hands-on experience with SharePoint Online, including document libraries, metadata tagging, lists, modern pages, permissions, and user groups.</li><li>Demonstrated ability to develop, maintain, and improve process documentation, procedures, templates, and structured knowledge management assets.</li><li>Experience supporting technical, clinical, or program management office (PMO) teams in complex project or implementation environments.</li><li>Experience supporting change management, reporting, workflow tracking, issue resolution, escalation procedures, and milestone monitoring during development and implementation.</li><li>Proven ability to coordinate communications across cross-functional teams and work effectively with subject matter experts, content owners, stakeholders, and leadership.</li><li>Familiarity with knowledge management principles, content governance, documentation standards, and structured information repositories.</li><li>Experience with GovSlack, Slack, or comparable collaboration platforms is preferred.</li><li>Experience using ServiceNow or similar ticketing systems to track requests, coordinate resolution, and monitor outstanding issues is an advantage.</li><li>Experience supporting federal contract program managers and familiarity with government program operations are desirable.</li><li>Strong written and verbal communication skills, including the ability to prepare high-quality documentation and deliver clear presentations and briefings to diverse audiences.</li><li>Excellent organizational and time-management skills, with the ability to manage competing priorities, adapt to changing requirements, and meet tight deadlines.</li><li>A proactive process improvement mindset, particularly in knowledge management workflows, SharePoint governance, and operational efficiency.</li><li>Ability to work independently with minimal supervision while following detailed written policies, procedures, work instructions, and established processes.</li><li>Must be able to obtain a Public Trust Level 5 (T5) background investigation.</li><li>U.S. citizenship is not explicitly required for this position.</li><li>Willingness and ability to travel approximately 10–25% of the time, depending on program needs.</li><h2>Benefits</h2><li>
<strong>Competitive annual salary:</strong>Expected range of<strong>$97,968–$126,500</strong>, depending on experience, geographic location, and applicable contractual requirements. Actual compensation may fall outside this range.</li><li>
<strong>Comprehensive healthcare:</strong>Multiple medical plan options, including plans with Health Savings Accounts, as well as dental and vision coverage.</li><li>
<strong>Retirement savings:</strong>Access to a 401(k) plan with company matching and pre-tax and post-tax contribution options.</li><li>
<strong>Flexible work arrangements:</strong>Fully remote work and flexible workweeks where operational requirements permit.</li><li>
<strong>Paid time off:</strong>Typically 15 days of paid leave per calendar year for new employees, prorated based on the start date, plus 10 paid holidays annually.</li><li>
<strong>Family and personal leave:</strong>Paid parental leave, military leave, bereavement leave, and jury duty leave.</li><li>
<strong>Paid family leave:</strong>Eligible employees may receive up to 160 hours of paid family leave in a rolling 12-month period.</li><li>
<strong>Income protection:</strong>Access to short-term and long-term disability benefits, life insurance, accidental death and dismemberment coverage, and additional insurance options.</li><li>
<strong>Additional insurance options:</strong>Personal accident, critical illness, and business travel and accident insurance.</li><li>
<strong>Professional development:</strong>Opportunities to build expertise in knowledge management, SharePoint governance, process optimization, and federal healthcare modernization.</li><li>
<strong>Meaningful mission:</strong>Contribute to a major healthcare technology initiative designed to improve electronic health record systems, data accessibility, and care delivery for Indigenous communities.</li><li>
<strong>Collaborative environment:</strong>Work with multidisciplinary teams and stakeholders to improve program execution, documentation quality, and operational performance.</li>