Case Manager

We are seeking a detail-oriented and proactivePersonal Injury Case Managerwith at least2 years of experiencehandling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

Responsibilities

• Manage a full caseload of Personal Injury (PI) files from intake through resolution.
• Evaluateliabilityby obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance.
• Assessinsurance coverages, including identifying applicable policy limits and exclusions.
• Coordinateproperty damageclaims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics).
• Overseebodily injurymanagement by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes.
• Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently.
• Maintain accurate documentation, updates, and follow-ups within case management systems.
• Assist in preparing case summaries, demand packages, and settlement documentation.

Requirements

• 2+ years of experiencein Personal Injury case management or insurance claims handling.
• Strong knowledge of:
• Liability:obtaining liability acceptance, understanding coverages, and evaluating policy limits.
• Property Damage:coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages.
• Bodily Injury:managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs.
• Strong interpersonal and negotiation skills.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Proficiency with case management software and documentation tools.

Benefits

• Prepaid medical coverage
• Seniority bonus
• Flexible paid time off (PTO)
• Growth opportunities and more