Staffing Recruiter

Role Overview

We are seeking an experiencedStaffing Recruiterwith a strong background in the BPO industry to join our team on-site in Medellín. In this role, you will be responsible for leading the end-to-end recruitment, screening, and selection process for specialized talent inCollections / Debt Recovery operations. You will target high-performing bilingual candidates to meet demanding operational metrics and volume requirements while upholding strict quality and cultural fit standards.

Key Responsibilities

• Operative & Specialized Recruitment:Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles.
• Full-Cycle Selection Management:Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients.
• Specialized Competency Assessment:Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.
• ATS & Data Management:Administer the Applicant Tracking System (ATS) to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover).
• Language Proficiency Evaluation:Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.
• Onboarding & Operations Alignment:Partner closely with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.

Requirements

Qualifications & Experience

• Experience:Minimum of3 yearsof experience as a Staffing Specialist or Recruiter within theBPO / Contact Centerindustry.
• Domain Knowledge:Direct experience recruiting forCollections / Debt Recoverycampaigns (prior experience with US or international debt collection campaigns preferred).
• Language Skills:C1 Advanced / Native-like English proficiency(fluent spoken and written capabilities will be evaluated during the recruitment process).
• Tool Proficiency:Demonstrated experience working with ATS platforms (Workable, Lever, Greenhouse, Taleo, or similar) and talent sourcing tools (LinkedIn Recruiter, local and international job boards).

Core Competencies

• Strong drive for achieving recruitment goals, SLAs, and target KPIs in fast-paced environments.
• Analytical mindset to identify candidates with high retention potential for demanding accounts.
• Excellent interpersonal skills and assertive communication style.

Benefits

• Flexible PTO

• Tenure Bonus
• Visual Bonus
• Referral Bonus
• Birthday PTO
• Prepaid Medical Insurance
• Monthly allowance for snacks
• Wellness Initiatives
• Breakfast and lunch once per week
• Pet friendly offices
• Free on-site parking
• Career Development
• English Language Sessions
• Partnerships & Discounts