Customer Fulfilment Representative

<ul>
<li>Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up.</li>
<li>Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.</li>
<li>Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.</li>
<li>Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.</li>
<li>Receive and register customer complaints and forward them to the relevant departments.</li>
<li>Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.</li>
<li>Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.</li>
<li>Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.</li>
<li>Participate in continuous improvement programs and identify potential improvement in processes and activities.</li>
<li>Ensure proper documentation of work processes.</li>
</ul><h2>Requirements</h2><ul>
<li>Minimum GCE ‘O’ level and above.</li>
<li>Minimum 3 to 4 years of experience in preparing full set of export shipping documents.</li>
</ul><ul><li>Minimum 1 to 2 years of experience in handling LC shipments.</li></ul><ul><li>Proficient in SAP (SD module) and Microsoft Excel</li></ul><ul><li>Meticulous and responsible, take initiative and has positive attitude.</li></ul><h2>Benefits</h2><ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
</ul>