Command Center Communications Operator

<ul>
<li>Monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness</li>
<li>Monitor officer activity, respond to any officer report, monitor tours, check points, and incident reports</li>
<li>Receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately</li>
<li>Coordinate with field officers, emergency responders, and management to relay critical information</li>
<li>Maintain detailed records of communications and incident reports in the system</li>
<li>Utilize computerized dispatch and surveillance software effectively</li>
<li>Respond to alarms and coordinate emergency response protocols</li>
<li>Conduct routine checks of communication equipment and report malfunctions</li>
<li>Provide exceptional customer service via telephone and radio communications</li>
<li>Maintain confidentiality and professionalism at all times</li>
</ul><h2>Requirements</h2><ul>
<li>High school diploma or equivalent required</li>
<li>Previous experience in dispatch, communications, or security operations preferred</li>
<li>Proficient computer and multi-tasking skills</li>
<li>Strong verbal communication and active listening skills</li>
<li>Ability to remain calm and focused in high-pressure or emergency situations</li>
<li>Detail-oriented with strong organizational abilities</li>
<li>Availability to work various shifts including nights, weekends, and holidays</li>
<li>Ability to work effectively as part of a team and independently</li>
</ul>