Delivery Service Manager

<ul>
<li>Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies</li>
<li>Develop and refine an exceptional experience for customers taking delivery</li>
<li>Proactively mediate and resolve any customer concerns or escalations</li>
<li>Help control expenses, including staffing, supplies, and services</li>
<li>Develop and implement safety programs focused on both driving, lifting, and handling</li>
<li>Conduct routine audits of delivery staff to ensure minimum service standards are being met</li>
<li>Evaluate and document work performance of assigned personnel and conduct routinely.</li>
<li>Meet routinely with delivery personnel to communicate issues, new processes, and concern</li>
<li>Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units</li>
<li>Continually review and amend delivery staff job description as deemed necessary</li>
<li>Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.</li>
</ul><h2>Requirements</h2><ul>
<li>At least 5 years management experience in a food or beverage distribution/logistics environment.</li>
<li>Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations</li>
<li>Hold a valid Class A Commercial Driver’s License</li>
</ul><h2>Benefits</h2><h2>401K</h2><h2>Health Insurance Benefits</h2><h2>Company Vehicle</h2>