Telephone Operator Staff (Midplaza Building)

<ul>
<li>Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression</li>
<li>Maintain a clean, organized, and fully equipped reception area</li>
<li>Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment</li>
<li>Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required</li>
<li>Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit</li>
<li>Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures</li>
<li>Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams</li>
<li>Handle lost and found items in accordance with established procedures and company policies</li>
<li>Report and assist to the supervisor in resolving technical issues with relevant teams</li>
<li>Coordinate with Security regarding visitor access and potential security concerns</li>
</ul><h2>Requirements</h2><ul>
<li>Minimum Diploma (D3) education, preferably in a related field</li>
<li>Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage</li>
<li>Well-groomed with professional appearance</li>
<li>Excellent communication and interpersonal skills, with a professional and service-oriented attitude</li>
<li>Proficient in English, both spoken and written</li>
<li>Strong teamwork and collaboration skills</li>
<li>Proficient in Microsoft Office and general computer applications</li>
<li>Relevant certifications or professional training are an advantage</li>
</ul>