Systems Administrator

<h2>Core Responsibilities</h2><ul>
<li>Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.</li>
<li>Provide support for users across central business applications including incident response, incident management and root cause analysis.</li>
<li>Work with the wider business to continually improve and test business continuity &amp; disaster recovery planning &amp; processes.</li>
<li>Support our security program with the maintenance of security related activities including investigations and best practices.</li>
<li>Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.</li>
<li>Maintain the security posture of end user devices including vulnerability management</li>
<li>Manage the internal service desk ticket queue with the wider team</li>
<li>Supporting the team with a variety of internal IT projects</li>
<li>Deployment and management of security tools to end user devices</li>
<li>Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly</li>
<li>Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.</li>
<li>Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.</li>
<li>Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.</li>
<li>Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems</li>
</ul><h2>Requirements</h2><ul>
<li>At least 3 years of experience in a similar role</li>
<li>Strong experience configuring and managing Google Workspace to Google best practices</li>
<li>Demonstrable knowledge of deploying and managing an EDR platform</li>
<li>Deep technical knowledge across a variety of SaaS services</li>
<li>An analytical and problem-solving mindset</li>
<li>A positive attitude and a willingness to learn</li>
<li>Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously</li>
<li>Strong communication and interpersonal skills</li>
<li>A proactive and detail-oriented approach to work.</li>
<li>The ability to explain technical concepts to non-technical audiences</li>
<li>Autonomous working capability while also working as part of a team</li>
<li>Agile mindset with the ability to adapt to changing priorities and requirements.</li>
</ul><h2>Desirable Skills &amp; Experience (Optional):</h2><ul>
<li>Experience managing and administering a scaled public cloud instance, preferably GCP.</li>
<li>Administration knowledge of Qualys and Workspace One.</li>
</ul>