Systems Engineer (Linux & Windows)

<h3>Accountabilities:</h3><ul>
<li>Serve as a first point of contact for customer requests and monitoring alerts within a first-level support and operations team, analyzing and resolving incidents promptly and reliably.</li>
<li>Configure, maintain, optimize, and troubleshoot Linux and Windows systems, including kernel tuning, filesystem management, system configuration, and Active Directory.</li>
<li>Operate and maintain web servers and load-balancing solutions, including Traefik, NGINX, Envoy, and Apache.</li>
<li>Manage TLS certificate termination and support database environments using MariaDB, Microsoft SQL Server, or PostgreSQL.</li>
<li>Monitor system performance, investigate operational issues, and contribute to service reliability and infrastructure stability.</li>
<li>Identify and recommend improvements to system configurations, technical architectures, and operational procedures.</li>
<li>Collaborate with colleagues to improve day-to-day operations, share technical knowledge, and support continuous service improvement.</li>
<li>Help train and onboard new team members, sharing practical expertise and promoting effective working practices.</li>
<li>Maintain accurate technical documentation and record working hours daily.</li>
<li>Participate in rotating shifts, including nights, weekends, and public holidays, to support operational continuity.</li>
<li>Take on additional technical responsibilities when needed to support team objectives and broaden professional expertise.</li>
<h2>Requirements:</h2>
<ul>
<li>At least five years of relevant professional experience in IT operations, excluding education and internships.</li>
<li>Strong hands-on Linux expertise, particularly in kernel tuning, filesystem management, and system configuration.</li>
<li>Solid knowledge of Windows environments, especially Active Directory and Windows system configuration.</li>
<li>Practical experience with web servers such as Traefik, NGINX, Envoy, or Apache, as well as load-balancing technologies.</li>
<li>Good working knowledge of at least one of the following database systems: MariaDB, Microsoft SQL Server, or PostgreSQL.</li>
<li>Basic understanding of TLS certificate termination and related security concepts.</li>
<li>Ability to troubleshoot infrastructure issues systematically and work independently in an operational environment.</li>
<li>A structured, reliable, and proactive approach to technical problem-solving and documentation.</li>
<li>Strong communication and collaboration skills, with an interest in sharing knowledge and supporting colleagues.</li>
<li>Fluency in both English and Spanish.</li>
<li>Willingness to work rotating shifts, including nights, weekends, and public holidays.</li>
<li>Knowledge of German is an additional advantage.</li>
<h2>Benefits:</h2>
<ul>
<li>Fully remote working arrangement.</li>
<li>Flexible working hours, with the ability to balance additional hours and personal commitments within the organization's scheduling framework.</li>
<li>Choice of working from home or from an office.</li>
<li>Private health insurance.</li>
<li>Flexible compensation benefits.</li>
<li>Access to professional training programs, English classes, and industry certifications.</li>
<li>Opportunities for continuous learning and professional development.</li>
<li>Collaborative team environment with opportunities to share knowledge and learn from experienced colleagues.</li>
<li>Internal events, outdoor activities, team-building days, and padel matches.</li>
<li>Office amenities, including coffee, refreshments, and recreational facilities.</li>
<li>Holiday flexibility and support for maintaining a healthy work-life balance.</li>
</ul>
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