Technical Implementation Specialist

<h3>Accountabilities:</h3><li>Configure, maintain, and validate laboratory interfaces using internal integration platforms to support reliable communication between healthcare systems.</li><li>Collect, review, and verify account information, healthcare provider details, laboratory compendiums, custom profiles, and order codes in collaboration with laboratories and healthcare facilities.</li><li>Configure and validate Secure File Transfer Protocol (SFTP) connections and interface communication settings to ensure secure and dependable data exchange.</li><li>Conduct end-to-end testing of laboratory order and result transmission between electronic medical record (EMR) systems and laboratory platforms.</li><li>Coordinate technical implementation projects, track outstanding requirements, manage project timelines, and follow up with relevant stakeholders to ensure successful completion.</li><li>Investigate and troubleshoot integration issues, identify configuration discrepancies, determine potential causes, and escalate complex problems when necessary.</li><li>Provide implementation support to clients and laboratory partners through email communications, ticketing systems, and configuration updates.</li><li>Work with structured files, including CSV, XLS, and XLSX formats, to validate, organize, and troubleshoot integration data.</li><li>Maintain accurate documentation of system configurations, testing outcomes, implementation progress, and issue resolution.</li><li>Follow established implementation procedures, technical guidelines, and quality assurance processes to ensure consistency and reliability.</li><li>Collaborate with internal technical teams and external partners to resolve issues, clarify requirements, and maintain clear communication throughout implementation projects.</li><h2>Requirements:</h2><li>At least 1 year of professional experience in a technical, software, SaaS, healthcare IT, customer support, implementation, or related environment.</li><li>Strong written and verbal English communication skills, with the ability to interact professionally with clients, technical teams, and external partners.</li><li>Basic understanding of software applications, system integrations, data exchange, and file-transfer concepts.</li><li>Comfort working with structured data, spreadsheets, text editors, and common file formats such as CSV, XLS, and XLSX.</li><li>Strong troubleshooting and analytical skills, with the ability to investigate discrepancies, identify potential solutions, and escalate issues appropriately.</li><li>Excellent attention to detail, organization, and follow-through when managing configurations, testing activities, and project documentation.</li><li>Ability to manage multiple projects, competing priorities, and outstanding requirements independently while collaborating effectively with other teams.</li><li>Ability to explain technical concepts, implementation steps, and troubleshooting findings clearly to non-technical users.</li><li>A proactive mindset and willingness to learn new platforms, technical tools, integration processes, and healthcare technology workflows.</li><h2>Nice to have:</h2><li>Experience with electronic medical record (EMR) or electronic health record (EHR) systems, healthcare IT platforms, or laboratory workflows.</li><li>Familiarity with HL7 messaging standards, SFTP configurations, and SaaS integrations.</li><li>Experience using Salesforce, Zendesk, or similar customer relationship management and ticketing platforms.</li><li>Previous experience coordinating implementation projects involving external vendors, clients, healthcare providers, or technical teams.</li><li>Familiarity with software testing, quality assurance procedures, and technical documentation practices.</li><h2>Benefits:</h2><li>
<strong>Fully remote opportunity:</strong>Work remotely from Brazil as part of a distributed, international team.</li><li>
<strong>Professional development:</strong>Access certifications and learning opportunities designed to support long-term career growth.</li><li>
<strong>English language development:</strong>Benefit from English scholarships through an external institute and English classes with company instructors.</li><li>
<strong>Modern tools and resources:</strong>Work with up-to-date technologies and resources that support effective implementation and collaboration.</li><li>
<strong>Long-term career opportunities:</strong>Join an established technology environment that emphasizes professional stability, continuous learning, and career development.</li><li>
<strong>International client exposure:</strong>Contribute to projects serving global clients and gain experience with real-world healthcare technology integrations.</li><li>
<strong>Inclusive workplace culture:</strong>Work in an environment that values diversity, equity, and equal opportunity, where employees are encouraged to contribute and grow.</li><li>
<strong>Team activities:</strong>Participate in recreational activities and social initiatives that encourage collaboration and team connection.</li><li>
<strong>Regional employment compliance:</strong>Benefit from employment practices aligned with the applicable labor regulations and rights of your region.</li><li>
<strong>Established organizational environment:</strong>Join a technology company with more than 15 years of experience and a Great Place to Work certification.</li>