Concierge VIP Services | Clinic Assistant

<h2>Responsibilities</h2><ul>
<li>Deliver premium concierge services to VIP patients and ensure an exceptional patient experience</li>
<li>Manage patient appointments, registration, reception, billing, and general administrative duties</li>
<li>Handle patient enquiries professionally via phone, email, and in person</li>
<li>Ensure a seamless, efficient, and positive patient journey throughout the clinic visit</li>
<li>Assist doctors during consultations, treatments, and clinical procedures</li>
<li>Dispense medications accurately according to doctors' instructions</li>
<li>Promote and support patient adoption of the QHMS mobile app and digital healthcare services</li>
<li>Educate patients on healthcare services and facilitate referrals where appropriate</li>
<li>Support daily clinic operations, including inventory control and medical supply management</li>
<li>Maintain a clean, safe, and welcoming clinic environment</li>
<li>Perform blood taking procedures where qualified and authorized</li>
<li>Assist with ad hoc projects and other duties as assigned</li>
</ul><h2>Requirements</h2><h2>Qualifications, Training and Experience</h2><ul>
<li>HKDSE / HKCEE or above</li>
<li>Proficiency in both written and spoken English, Cantonese and Mandarin</li>
<li>Excellent interpersonal and communication skills with a strong customer service mindset</li>
<li>Passionate about delivering premium patient care and concierge level service</li>
<li>Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment</li>
<li>Detail-oriented, responsible, and able to handle patient information with confidentiality</li>
<li>Comfortable using digital tools and mobile applications to support patient engagement and clinic operations</li>
<li>Fresh Graduates are Welcome</li>
<li><strong>Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage</strong></li>
</ul>