Technical Support Engineer

<ul>
<li>Provide technical assistance to all the technical staff (Engineers &amp;technicians) and all after sales department such as service advisors and parts department.</li>
<li>Provide troubleshooting assistance to all technical staff of all branches via phone, email, and remote service support tools.</li>
<li>Creating, tracking, and monitoring all the technical reports of product concerns and announcing the solution issued by the manufacturer to all technical staff.</li>
<li>Announcing the up-to-date technical service bulletins, recalls, and technical news published on technical website to help the technical team fix complicated concerns with less repair time and high quality.</li>
<li>Issuing monthly Recall Progress situation reports.</li>
<li>Understand all current and legacy products and deal with all pertained concerns.</li>
<li>Creating and modifying the scheduled maintenance tables according to manufactures' updates and following up on their correct applications in quick maintenance department high quality.</li>
<li>Provide dedicated–specific technical training to new hiring engineers and technicians related to scan tools applications and the different systems in the vehicles according to full cooperation with the training department.</li>
<li>Assist in saving and updating all required special tools and teach the technical staff the proper application of the special tools.</li>
<li>Visiting the other branch and issuing a visit report email.</li>
<li>Updating software of the diagnostic scan tools so they can deal with the different up-to-date systems equipped to the vehicles.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor’s degree: graduated from automotive engineering department.</li>
<li>1 year at least of experience.</li>
</ul>